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Serial Number not in serial number database and want to change switches

Discussion in 'Razer Support' started by Bacon4Life11, Aug 28, 2020.

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  1. Bacon4Life11

    Bacon4Life11 New Member

    Hello!

    A little over half a year ago, I purchased the Razer Huntsman Elite with the clicky switches. It has been awesome! But recently, I have changed working environments. The clicky switches are simply too loud!

    For about a week now, I have been trying to get in contact with the Razer support through ALL methods.

    With the live chat, I cannot be connected to an agent. The one time I connected to an agent, they ended the chat about 30 seconds after us connecting.

    With the support number, I was unable to connect with anyone as well. I called roughly 3 times.

    Now, I have also been trying to submit a case through the support.razer.com, but my S/N is invalid, and says it cannot be found in the database.

    So, in the end, I have two questions; firstly, am I allowed to exchange my clicky switched keyboard with a linear switched one (even if there is an up charge), and why is my S/N not working?

    I’d be happy to supply the S/N, but I need to know that it is safe!

    Thank you much!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I'm sorry to hear that you're having problems connecting with our Support Team. Allow me to help you out. There is a multitude of reasons why the SN isn't working. Send that over to me so I can run it through our System from my end.

    As far as I know, we currently do not offer model switching. That said, I can try to put in a request of sorts on your behalf.

    *Locking thread to curb conversations to PMs.
     
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