Hello!
A little over half a year ago, I purchased the Razer Huntsman Elite with the clicky switches. It has been awesome! But recently, I have changed working environments. The clicky switches are simply too loud!
For about a week now, I have been trying to get in contact with the Razer support through ALL methods.
With the live chat, I cannot be connected to an agent. The one time I connected to an agent, they ended the chat about 30 seconds after us connecting.
With the support number, I was unable to connect with anyone as well. I called roughly 3 times.
Now, I have also been trying to submit a case through the support.razer.com, but my S/N is invalid, and says it cannot be found in the database.
So, in the end, I have two questions; firstly, am I allowed to exchange my clicky switched keyboard with a linear switched one (even if there is an up charge), and why is my S/N not working?
I’d be happy to supply the S/N, but I need to know that it is safe!
Thank you much!
This topic has been closed for comments
I'm sorry to hear that you're having problems connecting with our Support Team. Allow me to help you out. There is a multitude of reasons why the SN isn't working. Send that over to me so I can run it through our System from my end.
As far as I know, we currently do not offer model switching. That said, I can try to put in a request of sorts on your behalf.
*Locking thread to curb conversations to PMs.
Bacon4Life11
am I allowed to exchange my clicky switched keyboard with a linear switched one (even if there is an up charge)
As far as I know, we currently do not offer model switching. That said, I can try to put in a request of sorts on your behalf.
*Locking thread to curb conversations to PMs.
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