STAY AWAY, DON'T BUY FROM RAZER

Discussion in 'Razer Support' started by marcopark90, Nov 8, 2020.

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  1. marcopark90

    marcopark90 New Member

    Hello everyone,
    I would like to share my story here since RAZER does not care about its customers
    I bought a RAZER Pro Click ($100) that unfortunately, after just three months of use, stopped working.
    After contacting the customer service they told me to send it back and I would have received a new replacement after a few days.
    I sent it back the same day they gave me the shipping information and after a few days they received it.
    When this happened I also received an email saying that the product I need was out of stock and they did not know when it would be available again. This was, in fact, a lie. The product can be easily bought on the website and even on their official Amazon store.
    After calling back and forth and being countless time on hold, a customer representative told me that my situation would have been escalated in order to ship the item as soon as possible. Moreover I would have had an answer within the same day. Answer that, of course, never came.
    As of today no additional information has been provided. I spent $100 for an item that I do not even have and no one cares enough to contact me.
    Please DO NOT BUY FROM RAZER.
     
  2. marcopark90

    marcopark90 New Member

    I called at least 10-15 times and every time they put me on hold for hours until the connection drops.
    Do you even care about customers?
    I guess the fault is mine. I should have known better https://www.trustpilot.com/review/razer.com
     
  3. Darkraihs

    Darkraihs Well-Known Member

    LOL Razer replied to you and wants to help stop spamming
    "Reply from Razer
    16 hours ago
    Hi Marco,

    We sincerely apologize to hear about your experience and to have caused you to think of this kind of impression about our support. It is indeed our fault for not setting proper expectations in the first place and for that we really want to clarify things regarding your current case. Please allow us to properly investigate what has transpired on your support ticket by sending us your case number at feedback@razer.com with the link to your review for our reference. We will do what we can to attain the necessary resolution for your concern then.

    Best regards,

    Razer Customer Advocacy"
     
  4. Darkraihs

    Darkraihs Well-Known Member

    They usually reply more to support tickets because of Covid-19
     
  5. marcopark90

    marcopark90 New Member

    I sent many emails at that address and still nothing. That message is just an automated reply so it looks like they are doing something when indeed they could not care less
     
  6. Darkraihs

    Darkraihs Well-Known Member

    Did you say this on the wrong thread??
     
  7. Darkraihs

    Darkraihs Well-Known Member

    It's not an automated reply because it has specific responses to each bad review lol stop hating your also spamming this everywhere
     
  8. marcopark90

    marcopark90 New Member

    Yes please keep watching this and please DO NOT BUY FROM RAZER
     
  9. Darkraihs

    Darkraihs Well-Known Member

    lol what does MyCCPay log in and works really well for us mean i think he accidentally replied to this
     
  10. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! I've seen your post on this thread too. I understand where you are coming from, and I'm not here to invalidate what you've experienced. Our Support Team is working on your case. I've notified the team and relay your post/feedback too. However, this is not a leeway to bypass our house rules. Allow our team to send you a follow-up message via email within 24-48 hours. Consider this thread locked due to spamming.
     
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