STAY AWAY, DON'T BUY FROM RAZER | Razer Insider

STAY AWAY, DON'T BUY FROM RAZER

  • 9 November 2020
  • 9 replies
  • 16 views
M
Hello everyone,
I would like to share my story here since RAZER does not care about its customers
I bought a RAZER Pro Click ($100) that unfortunately, after just three months of use, stopped working.
After contacting the customer service they told me to send it back and I would have received a new replacement after a few days.
I sent it back the same day they gave me the shipping information and after a few days they received it.
When this happened I also received an email saying that the product I need was out of stock and they did not know when it would be available again. This was, in fact, a lie. The product can be easily bought on the website and even on their official Amazon store.
After calling back and forth and being countless time on hold, a customer representative told me that my situation would have been escalated in order to ship the item as soon as possible. Moreover I would have had an answer within the same day. Answer that, of course, never came.
As of today no additional information has been provided. I spent $100 for an item that I do not even have and no one cares enough to contact me.
Please DO NOT BUY FROM RAZER.
This topic has been closed for comments

9 Replies

M
I called at least 10-15 times and every time they put me on hold for hours until the connection drops.
Do you even care about customers?
I guess the fault is mine. I should have known better https://www.trustpilot.com/review/razer.com
Darkraihs
Userlevel 7
LOL Razer replied to you and wants to help stop spamming
"Reply from Razer
16 hours ago
Hi Marco,

We sincerely apologize to hear about your experience and to have caused you to think of this kind of impression about our support. It is indeed our fault for not setting proper expectations in the first place and for that we really want to clarify things regarding your current case. Please allow us to properly investigate what has transpired on your support ticket by sending us your case number at [email]feedback@razer.com[/email] with the link to your review for our reference. We will do what we can to attain the necessary resolution for your concern then.

Best regards,

Razer Customer Advocacy"
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
Darkraihs
Userlevel 7
marcopark90
I called at least 10-15 times and every time they put me on hold for hours until the connection drops.
Do you even care about customers?
I guess the fault is mine. I should have known better https://www.trustpilot.com/review/razer.com

They usually reply more to support tickets because of Covid-19
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
M
I sent many emails at that address and still nothing. That message is just an automated reply so it looks like they are doing something when indeed they could not care less
Darkraihs
Userlevel 7
Brionnal
Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. This works really well for us, thank you! MyCCPay Log In

Did you say this on the wrong thread??
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
Darkraihs
Userlevel 7
marcopark90
I sent many emails at that address and still nothing. That message is just an automated reply so it looks like they are doing something when indeed they could not care less

It's not an automated reply because it has specific responses to each bad review lol stop hating your also spamming this everywhere
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
M
Brionnal
Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. This works really well for us, thank you! MyCCPay Log In

Yes please keep watching this and please DO NOT BUY FROM RAZER
Darkraihs
Userlevel 7
marcopark90
Yes please keep watching this and please DO NOT BUY FROM RAZER

lol what does MyCCPay log in and works really well for us mean i think he accidentally replied to this
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
Razer.Speedcr0ss
Userlevel 7
marcopark90
Hello everyone,
I would like to share my story here since RAZER does not care about its customers
I bought a RAZER Pro Click ($100) that unfortunately, after just three months of use, stopped working.
After contacting the customer service they told me to send it back and I would have received a new replacement after a few days.
I sent it back the same day they gave me the shipping information and after a few days they received it.
When this happened I also received an email saying that the product I need was out of stock and they did not know when it would be available again. This was, in fact, a lie. The product can be easily bought on the website and even on their official Amazon store.
After calling back and forth and being countless time on hold, a customer representative told me that my situation would have been escalated in order to ship the item as soon as possible. Moreover I would have had an answer within the same day. Answer that, of course, never came.
As of today no additional information has been provided. I spent $100 for an item that I do not even have and no one cares enough to contact me.
Please DO NOT BUY FROM RAZER.


Hey there! I've seen your post on this thread too. I understand where you are coming from, and I'm not here to invalidate what you've experienced. Our Support Team is working on your case. I've notified the team and relay your post/feedback too. However, this is not a leeway to bypass our house rules. Allow our team to send you a follow-up message via email within 24-48 hours. Consider this thread locked due to spamming.
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