streamer companion app broken?

Psycho2aTee
i have the razer kitty kraken headset and no matter what i do i cannot get it to work with tthe streamer companion app. it worked fine out of the box but then at some point the streamer companion app needed to update and since then the lights on the headset are either stuck on white or off completely and no longer react to any stream actions even though they pop up in the feed in the app. i have just bought the seiren emote mic and im really concerned that that wont work either since there seems to be something wrong with the app. please help me as this was a big part of my stream and now its completely broken!

AmaiYasai
My razer kitty kraken headset never worked at all with the stream alerts other than the streamlabs donation/tip alert. The Twitch ones (the most important ones too) never work when I'm live. The app shows someone follows, raids etc, but the headsets don't light up. But for some reason when I use the test button on the app, it works. Just wish there was actual support for this because I didn't just buy a $100+ headset for nothing! I got these for my viewers and myself to enjoy. For now I'm just using the Chroma Visualizer so there's at LEAST some kind of magical lights dancing on my headset when I stream.