Synapse 2.0 not detecting headset. | Razer Insider

Synapse 2.0 not detecting headset.

  • 3 October 2020
  • 6 replies
  • 76 views
B
I've had this problem off and on for the past several years, and usually got it fixed within a matter of minutes.
Synapse on my task bar can detect that my headset is plugged in but when opening Synapse it doesn't show my headset there, doesn't allow me to change the eq or other settings.

I've completely uninstalled synapse and deleted every razer folder possible and reinstalled a clean version, I've installed older versions of Synapse 2, I've plugged the headset into different USB ports with no luck. I've plugged my headset into another computer and it works fine with no problems. I've searched all over and can't find even a temporary fix. I know the headset is supported because it worked fine until 2 days ago.

If anyone has some fairly unknown solution or possible fixes it would be greatly appreciated.


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6 Replies

R
I have the same problem
R
I have the same problem.... Basically Razer is trying to force us into buying a new headset for no reason
FiszPL
Rank
Userlevel 7
Badge +1
retroCharmPinkinsider213
I have the same problem.... Basically Razer is trying to force us into buying a new headset for no reason

Nope.
It's some os & synapse software problem.

In most cases this can help:
Uninstall synapse software, go to OS device manager and remove krakens from OS (also with driver). Use a CCleaner to cleanup your PC & registry. After this reboot PC and install Synapse again.
R
Nope.
Thank you for your answer, but i did all those steps and the same thing keeps happening.

Razer's negligence is forcing us to buy new headsets
Sye_The-Vie
Rank
Userlevel 7
FiszPL
Nope.
It's some os & synapse software problem.

In most cases this can help:
Uninstall synapse software, go to OS device manager and remove krakens from OS (also with driver). Use a CCleaner to cleanup your PC & registry. After this reboot PC and install Synapse again.

Yeah! go CCleaner!!!
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
R
Sye_The-Vie
Yeah! go CCleaner!!!

I did, it doesn't work
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