Synapse 2 wont detect my Blackshark v2 pro on Mac

So I just spent a lot of time trying to play with synapse 2, and connect my headset. I followed every instruction and the software still won't find my device. So I decided to tryout my other Mac, still no luck. The headset is on, usb inserted and they work with music and sound on the MacBook.

What can I do diffrent. I read a lot of forums on this exact issue, and NO ONE has a answer that provides any help.