synapse 3.0 cant detect my razer blackwidow 2019 | Razer Insider

synapse 3.0 cant detect my razer blackwidow 2019

  • 15 September 2019
  • 9 replies
  • 6 views
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why my synapse cant detect my keyboard and while installing synapse3.0 it said razer control device driver failed install
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9 Replies

Razer.Caziel
Userlevel 7
That error message usually indicates that there is something like an Antimalware or Firewall blocking the installation process. Disable those for now and try again. PM me should the problem persists.
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Razer.Caziel
That error message usually indicates that there is something like an Antimalware or Firewall blocking the installation process. Disable those for now and try again. PM me should the problem persists.


i see that instruction manual write must windows 8 and above. then i try at my windows 8 computer, its working . that mean my windows 7 is because windows problem ? or windows 7 is actually also can?
Razer.Caziel
Userlevel 7
It should still work on Windows 7. Try running Windows updater and make sure you run the Synapse 3.0 installer with administrator privileges.
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Razer.Caziel
It should still work on Windows 7. Try running Windows updater and make sure you run the Synapse 3.0 installer with administrator privileges.


i already tried but its still didnt show out at razer synapse 3, but if i connect the keyboard to my other computers , windows 8 computer then its working. but my own window 7 is still not working
Razer.Caziel
Userlevel 7
This issue is limited to Windows 7 systems that are not using the latest service pack/update. If you are still using an old version Windows 7 without SHA-2 support, the driver installation will fail and won't be able to help you. You must have Windows update id: 3033929 for Windows 7 for your drivers to be installed successfully.
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Razer.Caziel
This issue is limited to Windows 7 systems that are not using the latest service pack/update. If you are still using an old version Windows 7 without SHA-2 support, the driver installation will fail and won't be able to help you. You must have Windows update id: 3033929 for Windows 7 for your drivers to be installed successfully.

so i nid to download 3033929 ？
Razer.Caziel
Userlevel 7
datq3
so i nid to download 3033929 ？

Yes but I highly recommend installing the latest updates as well.
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Razer.Caziel
Yes but I highly recommend installing the latest updates as well.

its working thx
Razer.Caziel
Userlevel 7
datq3
its working thx

Happy to be of any help. I will then close this thread as resolved. Feel free to send me a PM should this ever reoccur. Cheers!
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