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Synapse 3 Install Error: Server Unreachable

Discussion in 'Razer Support' started by Insaxyz, Mar 9, 2019.

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  1. Insaxyz

    Insaxyz New Member

    Hi all,

    I bought 2 Razer Products today, and i also want to use the nice RBG effects - downloaded the installer and tried to install failed - did some stuff (Changing Firewall Settings and so on)

    I also contacted support - they told me to contact Windows Support.

    (Sorry nice try but this is not how software works)

    After some fiddling around, i found the reason in the installation log - the razer server is returning an error while trying to download the manifest (found in the Stack Trace)

    2019-03-09 20:29:09,844 [7] ERROR RazerInstaller [(null)] - Error downloading file (https://manifest.razerapi.com/api/legacy/igB7y0WY/prod/productlist/get): Der Remoteserver hat einen Fehler zurückgegeben: (500) Interner Serverfehler.
    System.Net.WebException: Der Remoteserver hat einen Fehler zurückgegeben: (500) Interner Serverfehler.
    bei System.Net.HttpWebRequest.GetResponse()
    bei Razer.RazerInstallerCommon.ServerManifestDownloader.DownloadFile(String url, String destination, String fileName, String& errorMessage, Exception& exception, Boolean overwrite, UInt32 retries)
    2019-03-09 20:29:09,849 [7] DEBUG RazerInstaller [(null)] - Failed to download Software Manifest

    -- Yeah i know the error msg itself is in German but it means: Remote server retuned with error: (500) Internal Server error.


    Are there any (known) fixes for this? Because contacting the razer support via chat is pretty pointless.

    If needed i can also attach the whole error log with the full stack trace...

    BR Insa
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @Insaxyz. I checked our system and I don't see any downtime reports during the week of this posting. Have you successfully installed the app yet? If the issue persists, please send me a PM with the log attached and I'd be happy to help you sort things out.
     
    Insaxyz likes this.
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