Synapse 3 is freezing my Mamba Elite

Discussion in 'Razer Support' started by BaltasarHenderson, Jun 28, 2021.

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  1. BaltasarHenderson

    BaltasarHenderson New Member

    I have connected my Goliathus Extended Chroma, Huntsman Elite and Mamba Elite to my desktop PC and Blade 15 through a USB switcher. When running Synapse on the desktop, the Mamba suddenly freezes for a minute or more, and the lighting on the Huntsman freezes too. Windows plays the disconnected device sound and then plays the connected device.
    If I close Synapse, the problem goes away.

    When using the same setup connected to the Razer Blade 15, everything works fine.

    I already tried the following:
    -Factory reset on Mamba Elite
    -Cleaning the optical sensor on Mamba Elite
    -Waiting for a Synapse update (update fixed nothing)
    -Updating firmwares (all up to date)
    -Connecting the switcher to a different usb port
    -Changing the output port on the switch
    -Connecting all peripherals directly to desktop
    -Reinstalling Synapse
    -Reinstalling Windows (!!)
    -Updating drivers and running Windows Update
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Reinstalling Windows is a bit on the extreme side, but kudos for going all the way. Anyway, since the problem remains the same, gather the logs of your Synapse by following this guide. You can upload them on Google Drive or any hosting site and send the sharable link. It would be best to have our Software Team take a crack at it.

    *Thread locked to curb the conversation to PMs.
     
    BaltasarHenderson likes this.
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