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Synapse 3 & Mamba elite Macros - Mouse tracking bug

Discussion in 'Razer Support' started by PabloSexcobar, Apr 29, 2019.

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  1. PabloSexcobar

    PabloSexcobar New Member

    Hello,

    I've been using Synapse 3 and the Mamba Elite mouse to do macros with mouse tracking. Everything was working well until the latest update. Now whenever I do a macro the all the mouse tracking is shifted by the same amount up and to the left.

    This is happening on my desktop on windows 8.1, on my laptop with the same mouse and version of Synapse 3 the tracking is accurate.

    I tried a system restore to a few days ago with an older version of Synapse 3. The tracking was accurate when making the macros in the older version, however the older version would no longer detect the Mamba elite mouse so you couldn't bind the macro to it. Once I updated to the latest version the mouse would be detected fine, but all the tracking is off.

    I think there may be a bug in the latest build effecting mouse tracking.

    Any other ideas or fixes, anyone else seen this?

    Thanks
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello! Can you share a short video of the issue? Also, have you tried using a different account to see if the same issue happens?
     
  3. Thms67

    Thms67 New Member

    Hello, There is a big problem for the new upgrades Razer v3...
    My sizzling helmet…
    Without the razer synapse 3 I have no worries but when I install it all bug
    New upgrades cause problems at the device.
    you have to find a solution that makes the products unusable...
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Please send over the version number of Synapse 3 through PM. I'll assist you from there.

    Also, please be reminded of the house rules. This serves as a warning.

     
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