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synapse 3 no longer recognises my keyboard

Discussion in 'Razer Support' started by bliksemremi, Jan 9, 2020.

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  1. bliksemremi

    bliksemremi New Member

    so I've been using my ornata chroma for about a year now but a few days ago it just disappeared from synapse 3. I didn't upgrade from synapse 2 and I didn't do anything with the physical keyboard itself.

    does anyone know what might be causing this?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please try reinstalling Synapse. Let me know how it goes.
     
  3. bliksemremi

    bliksemremi New Member

    I already did that, sorry for not saying that in the original comment
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please PM me the serial number of your Ornata Chroma as well as a screenshot of Synapse. I'll assist you from there.
     
  5. bliksemremi

    bliksemremi New Member

    how do I send a Screenshot through a link? (I'm sorry)
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    You can upload it somewhere (like Google Drive or Imgur) and then share the link to me. I've responded to your PM as well.
     
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