synapse 3 no longer recognises my keyboard | Razer Insider
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synapse 3 no longer recognises my keyboard

B
so I've been using my ornata chroma for about a year now but a few days ago it just disappeared from synapse 3. I didn't upgrade from synapse 2 and I didn't do anything with the physical keyboard itself. does anyone know what might be causing this?
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5 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • January 10, 2020
Hi there! Please try reinstalling Synapse. Let me know how it goes.
B
  • bliksemremi
  • Author
  • 2 replies
  • January 11, 2020
I already did that, sorry for not saying that in the original comment
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • January 11, 2020
Thanks for the reply. Please PM me the serial number of your Ornata Chroma as well as a screenshot of Synapse. I'll assist you from there.
B
  • bliksemremi
  • Author
  • 2 replies
  • January 11, 2020
how do I send a Screenshot through a link? (I'm sorry)
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • January 12, 2020
bliksemremi
how do I send a Screenshot through a link? (I'm sorry)
You can upload it somewhere (like Google Drive or Imgur) and then share the link to me. I've responded to your PM as well.
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