Synapse 3 not reconizing devices under Windows 7.

Discussion in 'Razer Support' started by Neozgred, Feb 11, 2019.

  1. Neozgred

    Neozgred New Member

    Attached Files:

    Last edited: Feb 12, 2019
    off3nc3 likes this.
  2. radioLAPISLAZULI753

    radioLAPISLAZULI753 New Member

    synapse 2.0 тоже самое перестало видеть рейзер кракен про 7.1
    винда 10я стоит
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @Neozgred, please send me a PM so I can help you figure this out.
     
  4. Den_ver

    Den_ver New Member

    Hi, i have same problem.
     
  5. Wazzi.

    Wazzi. New Member

  6. UFRRodionRied

    UFRRodionRied New Member

    Yep, Blackwidow X TE, Naga chroma, Kraken TE, and synapse 3 that doesnt works
     

    Attached Files:

    off3nc3 likes this.
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    We are aware of the issue and our Devs are already looking into this as previously stated here:

    Do send me a PM so I can help you gather necessary logs.
     
  8. UFRRodionRied

    UFRRodionRied New Member

    nevermind, for all users that use Jack Sparrow's version of Windows, try to update windows, i mean via windows update center, in my case, this helped, synapse found devices
     

    Attached Files:

    off3nc3 and Den_ver like this.
  9. Den_ver

    Den_ver New Member

    Спасибо добрый человек, скачал обновы все заработало! :smile_:
    Everything was fine now!))
    [​IMG]
     

    Attached Files:

  10. LucasFur

    LucasFur New Member


    I'm having the same issue. With every update that comes.
     
  11. off3nc3

    off3nc3 New Member

    Blackwidow Chroma Tournament V2 and Naga trinity all bought this week , nothing works on synapse 3.0 nothing is detected . I can only get the keyboard to work in synapse 2.0 wtf is this ?

    Win 7 x64 , Ultimate SP1.
     
    Aidenwow likes this.
  12. LucasFur

    LucasFur New Member

    Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work. ---


    didnt know that this was a fix with a non-wall-plug device. unplugging looses connection and synapse can re-find it when you re-plug in. something about updateing the keyobard after updating synapse.
     
  13. off3nc3

    off3nc3 New Member

    /bump This is still not working.
     
  14. Wazzi.

    Wazzi. New Member

    "GO into START->CONTROL PANEL-> UPDATE CENTER ->UPDATE"

    [​IMG]
     
  15. off3nc3

    off3nc3 New Member

    There is no UPDATE Center on Windows 7 so where is our fix ? hmm ?
    1.
    [​IMG]

    2.
    [​IMG]
     
    Last edited: Feb 16, 2019
    Szatanshow likes this.
  16. Szatanshow

    Szatanshow New Member

    Have exacly same problem as above With Kraken Tourenamen Ed. Windows detected them but Synapse not.
    Runing Win7
     
    LaughingJr07 likes this.
  17. off3nc3

    off3nc3 New Member

    After e-mailing the official support Razer customer support line back and forth for 2 days straight I just gave up and refunded my Naga Trinity because it's synapse 3.0 only and the BlackWidow Chroma TE v2 GreenSwitch is only appearently for 2.0 supported and for the life of me I couldn't run those 2 softwares together like some people could. The funny thing is the Yellow Switch and Orange switch of the same keyboard are supported and also listed on their website. LMAO

    So im sticking with my Naga 2014 and the Blackwidow Keyboard which work great under synapse 2.0 , one thing is for sure im never upgrading to that 3.0 until it's out of the BETA.

    I wish you gl because it takes nerves of steel to deal with something you pay for and should get working out of the box.
     
  18. Szatanshow

    Szatanshow New Member

    Razer support is so useless First they wanted me to install Synaps 2 witch isn't even compatible/supported with my headset than after asking me to un-install and install it like 5 times finally they realize i need Synaps 3 - after me mentioning it in every response. After realization i need S3 - what a shocking massage - "re-instal S3". I did it before they massages like 10 times already with even deleting registry entries. Still headset are not detected in Synapse and Windows 7 while detecting them says there is a issue but when using troubleshot it says there is non.
    This is literally all help you get from Razer Support Seriously im at the point that if this issue is not resolved in next day i will demand refund.
     
  19. off3nc3

    off3nc3 New Member

    I had to give up my Naga Trinity due to these compatibility issues , you are either forced to upgrade to Win 10 or wait for them to upgrade their software.It's up to you , personally im sticking with what i can run for the time being also their support is like talking to robots/NPC's it's just generated answers without them actually taking the time to read your progress or any other details.

    It is what it is I just hope they can bring the legacy gadgets with the newer ones up-to-date so we can use just one set of software :) till then good riddance SYNAPSE 3.0 ! :D
     
    Szatanshow likes this.
  20. Neozgred

    Neozgred New Member

    I don't trust Microsoft with all that updates for OS (I got legit system anyway), and if i need something i just download it manually, but in this case i forced myself and install all windows updates like the other people was writing here and this actually help, now OS is detecting my devices properly, but Synapse 3 still crash at startup for me and i don't see a way to fix it. At least before it crash it change the colours the way i want.

    I hate Synapse 3 software, if they not gonna fix it next time i will get different brand.
     
    Last edited: Feb 19, 2019
    Szatanshow likes this.
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