Synapse bug + problematic feature

Discussion in 'Razer Support' started by easyIcebergheaven605, Apr 23, 2021.

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  1. easyIcebergheaven605

    easyIcebergheaven605 New Member

    This is to whoever here is working at Razer.

    There's an issue with macro creation in Synapse 3 (using Basilisk).
    I made a video to easily show the issue(s) here:
     
    easyIcebergheaven605, Apr 23, 2021
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for creating this thread. Please send me a PM together with the following so I can submit a case to our Support Team:

    a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
    b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
    c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).
    d. Synapse 3.0 logs.

    Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
     
    Razer.Speedcr0ss, May 7, 2021
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