The Shift Key and the Razer Ornata Chroma

Discussion in 'Razer Support' started by Wishup, Oct 16, 2019.

  1. Wishup

    Wishup New Member

    Hello guys i bought yesterday my Razer Ornata Chroma and i have a little problem.
    The Shift Key is a bit hard, the other keys are just normal with a *click*.
    If i play a game and i'm sprinting, i randomly stop, i must press the shift key harder than any other keys.
    Is this normal or is my keyboard broken?
  2. xARACHN1D

    xARACHN1D Well-Known Member

    You may want to File a claim. This doesn't happen on my brothers Ornata. Try with Razer support first and see if they can troubleshoot it. If not, Definitely file a claim.
  3. Jenjar

    Jenjar Well-Known Member VANGUARD

    My Ornata had a couple non clicky keys first when I got it, although they fixed themselves over time, however none of them felt harder to press down.

    Moved thread to Support.
    Razer.Caziel likes this.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    How long have you had the keyboard? If it really bothers you, I can help you put in an RMA request. PM me the serial number of your Ornata Chroma so I can check the warranty status.
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