Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Unable to configurate keyboard on Razer Synapse

Discussion in 'General Discussion' started by cxhino, Jul 31, 2020.

Tags:
  1. cxhino

    cxhino New Member

    I just bought a brand new "Razer Cynosa Lite – Essential Gaming Keyboard" but when I open Razer Synapse it doesn't show the keyboard and when I try to open its settings to disable windows key or anything else, I'm unable to

    [Currently using a core i5 8gen HP laptop, running Windows 10 - no pending updates]

    Troubleshooting steps done:
    1. Closed Razer Synapse from services and tray icon
    2. Cleaned computer system %temp% files
    3. Uninstalled Razer Synapse software
    4. Unplugged all my external devices
    5.Uninstalled/removed all my Razer related drivers
    6. Restarted PC
    7. Reinstalled Razer Synapse
    8. Launched Razer Synapse
    9. Reconnected Razer external devices
    10. Tried lo launch keyboard configuration again, issue persists

    -----------------------------------------------------------------------------------------------
    [On https://razerid.razer.com/products my added product looks just fine]
     

    Attached Files:

    cxhino, Jul 31, 2020
    #1 Share
    pancholr likes this.
  2. FiszPL

    FiszPL Well-Known Member

    Uninstall Synapse, uninstall all peripherals via Device manager, use CCleaner to cleanup windows & registry. After os reboot install Synapse 3 again.
     
    FiszPL, Jul 31, 2020
    #2 Share
  3. cxhino

    cxhino New Member

    Gave it a shot and still same issue persists
     
    cxhino, Jul 31, 2020
    #3 Share
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >