Unable to reach out to support

Discussion in 'Razer Support' started by bestCarneliantrend871, Jan 18, 2021.

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  1. Guys, where is the CHAT option?? i am unable to reach out to support by chat. I am having troubles with synapse and Alexa and there is no options to reach a support contact... WHY?

    I am also seeing that nobody from support responds to the forum questions... you can't blame covid for that...
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for creating this thread. Apologies for the inconvenience. What happened to your Razer Synapse 3.0 and Alexa?
     
  3. I am unable to use the Alexa service of synapse. From Amazon, the service Is unable to reach out to razer servers. Attached pic. I tried to delete and reactivate the service/skill. I have also updated the synapse app on my pc.
     

    Attached Files:

  4. DaiBach99

    DaiBach99 New Member

    I think they might gave gone bust - no reply on any support numbers after being on hold for 30 mins each time just disconnected. No reply from emails, no update on tickets. Been waiting 3 weeks for them to respond to shipping company who've told me if they don't respond after 4 weeks my shipment will be destroyed - not a good sign, I wouldn't spend any money on Razer right now until it's understood that they are solvent.
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Sorry for the mishap. Please send me your case number via PM so I can notify our Support Team.

    Thanks for letting me know. Have you tried re-downloading the Alexa app on your phone?
     
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