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Unable to register product - Invalid product number

Discussion in 'Razer Support' started by kxkx05, Jun 30, 2020 at 2:52 AM.

  1. kxkx05

    kxkx05 New Member

    I am not able to register my Razer Basilisk X Hyperspeed that i just bought. It says that i have a invalid product number. Please help.
  2. same here , says product number doesnt match serial number
  3. MatheushcBibs

    MatheushcBibs New Member

  4. Axlclay

    Axlclay New Member

    same for me as well. i purchased a new Basilisk X Hyper speed mouse
  5. MatheushcBibs

    MatheushcBibs New Member

    Does anyone know what's going on with this issue?
  6. ViperGeek

    ViperGeek New Member

    When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it.

    – Dave
    MatheushcBibs likes this.
  7. MatheushcBibs

    MatheushcBibs New Member

    Brooooooooo no way, you saved me!!! thanks so much :heart:
  8. ladysakura

    ladysakura New Member

    I m having the same issue with my bored, i used the number on the box and didn't work o.o()

  9. Axlclay

    Axlclay New Member

    it works. Using the P/N printed on the actual box, not the one in the barcode sticker. Thanks Dave
  10. ladysakura

    ladysakura New Member

    Ooh i m having problems with the s/n i got the P/N okay :3
    I tired calling them or use the chat and its bz :slightly_sad: cos of the virus
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