Warning: Windows 11 update causing motherboard failure in Razer blade stealth

Discussion in 'Razer Support' started by SandraSteffe, Jan 3, 2022.

  1. SandraSteffe

    SandraSteffe New Member

    I have a razer blade stealth (model: RZ09-02810N71-R3N1) that I bought in 2020. Today I accidentally accepted the Windows 11 upgrade while the laptop was turning on. It took about a second before the screen went black. The laptop has been taken very good care of, never dropped or had any heating or other issues. I am strongly suspecting the windows update as the cause here.

    The monitor is dead. No backlight. Not even the red facial recognition light blinks. The keyboard lights up, however, and the computer turns on. Charger lights turn on when connected, but the mouse does not.

    I have tried a reboot, hard reboot, F8, F12, Win+CTRL+Shift+B, and basically every possible command I can think of, but nothing happens on the screen.

    It is impossible to connect to an external monitor. It says that nothing is connected to the HDMI, and I tried all USBA and USBC ports on the laptop as well as clicking F4 to get a signal on the external monitor, but nothing happens.

    I found another thread describing the exact same issue: https://insider.razer.com/index.php...windows-11-update-causing-black-screen.80619/

    I took the laptop to a repair shop for a hardware analysis, and they discovered that the motherboard had failed, just like in the other thread.

    I am posting a new thread as a warning since this no longer seems like a coincidence. I cannot for the life of me understand how a windows update would cause a PCB failure, but people might want to consider postponing the Windows 11 update on these laptops until they can manage the possible consequences.
     
  2. Mungo67

    Mungo67 New Member

    RZB 15 2020 Model new boxed.
    I’ve not updated to 11, but it has done an update and a restart I now have a black screen, I can get to the task manager from the shutdown screen but nothing else? Gutted not had it a week yet. The task manager is showing nothing is active or running apart from the task manager!
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >