Everytime I turn on the in built camera app or zoom it's just a black screen as if the webcam is just not turning on
I've allowed camera access in settings and tried uninstalling and re-scanning.
Also in device manager, under the camera tab, I've only got USB camera and cannot see integrated camera as an option, even after I uninstalled and re-scanned Has this happened to anyone else?
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I had this with my 15 advanced twice. Both times required a replacement
Userlevel 7
- Razer Support
- 7595 replies
-
15 October 2021
Hey SeaSerpentfutureaero130 and broxh! It seems like a hardware issue to me since the camera is nowhere to be found in your device manager. Have you tried restoring your computer's operating system to its factory state? I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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