"We're unable to optimize your settings" | Razer Insider

"We're unable to optimize your settings"

  • 23 February 2022
  • 15 replies
  • 276 views
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When I saw Roblox has now Booster Prime I was optimizing in Cortex with my own settings while this message popped up : "We're unable to optimize your settings as your game might be still running and/or its settings file is in read-only. Please Exit the Game and/or change the file's attribute, and try again." I wasn't on Roblox, I closed the website but it still didn't work and I had no idea which was Roblox's attributes. Can somebody help me about that?
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15 Replies

A
Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Regarding your concern, please restart your PC and launch Razer Cortex, then, go to GAME BOOSTER > BOOSTER PRIME, click OPTIMIZE on Roblox. Then, optimize the game. Finally, launch Roblox after the optimization.

We assume that there are some gaming-related processes running in the background that you may not know.

Please feel free to let us know if this issue persists.

Thank you for your patience.

Michelle
C
Thank you it worked!
A
That is great!
F
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Regarding your concern, please restart your PC and launch Razer Cortex, then, go to GAME BOOSTER > BOOSTER PRIME, click OPTIMIZE on Roblox. Then, optimize the game. Finally, launch Roblox after the optimization.

We assume that there are some gaming-related processes running in the background that you may not know.

Please feel free to let us know if this issue persists.

Thank you for your patience.

Michelle

My PC is showing that my rig is not supported by razer cortex what should i do
A
FreshAirhitup186
My PC is showing that my rig is not supported by razer cortex what should i do

Thank you for sharing your concern with us here. Here could you please share your RIG info with us? To do this, please launch your Razer Cortex and go to SYSTEM BOOSTER>MY RIG, then, take a screenshot of this. If you use Razer Cortex 10 beta, please screenshot the Summary page of MY RIG.

We look forward to your reply. Thank you for your patience.

Michelle
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this d
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Regarding your concern, please restart your PC and launch Razer Cortex, then, go to GAME BOOSTER > BOOSTER PRIME, click OPTIMIZE on Roblox. Then, optimize the game. Finally, launch Roblox after the optimization.

We assume that there are some gaming-related processes running in the background that you may not know.

Please feel free to let us know if this issue persists.

Thank you for your patience.

Michelle
this didnt work for me?? what do i do now?
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cypriaaa
this d
this didnt work for me?? what do i do now?

Could you please let us know which game did you play? Do you use Razer Cortex 9.18 or Razer Cortex 10 beta?

Michelle
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Michelle-RazerCortex
Could you please let us know which game did you play? Do you use Razer Cortex 9.18 or Razer Cortex 10 beta?

Michelle

i play roblox and i was using razer cortex 10 beta
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cypriaaa
i play roblox and i was using razer cortex 10 beta

Hey there!

Thank you for the prompt response.

To quickly help you out, please allow me to confirm your issue. You played a Booster Prime-supported game Roblox by using Razer Cortex 10 Beta. But a message pops up saying that "We're unable to optimize your settings as your game might be still running and/or its settings file is in read-only. Please Exit the Game and/or change the file's attribute, and try again."

When you tried the method I mentioned above, it did not work, am I right?

Here could you please check whether Roblox is started when you restart your PC? If yes, could you please disable the startup of Roblox, and try the method I mentioned above again?

If this issue persists after trying, could you please provide us with your Razer Cortex logs for us to further investigate this issue?

Here is a guide for getting your Razer Cortex logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please share your Cortex logs with us via PM.

We look forward to your reply. Appreciate your patience.

Michelle
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ok ill try to change the file attribute. i dont really know how to do that
A
You can check it by opening your Task Manager>Startup, and right-click the game to disable the startup process.

Michelle
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Michelle-RazerCortex
You can check it by opening your Task Manager>Startup, and right-click the game to disable the startup process.

Michelle

ok i opened task manger and went to startup but there is no roblox? its just a bunch of other stuff
A
Could you please let us know the version of Roblox, the direct version of Razer Cortex, or the Microsoft Store?
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Michelle-RazerCortex
Could you please let us know the version of Roblox, the direct version of Razer Cortex, or the Microsoft Store?[/QUOTE
i think im using verson 2.449 of roblox and razer cortex 10 beta. ive also tried unstalling both razer cortex and roblox and still didnt work
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cypriaaa

If you have uninstalled both, we will not get your Cortex logs for further investigation. Please provide your Cortex logs for us next time when you encounter the issue again.

Thank you!

Micheole
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