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Where can I find my Activation Code for the 7.1 Surround Sound?

Discussion in 'Razer Support' started by AC1910D06501189, Jun 28, 2019.

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  1. AC1910D06501189

    AC1910D06501189 New Member

    Hey everyone! I just bought the Razer Electra V2 analog gaming and music headset. I am enjoying them thus far. Though I am having a problem with setting up the surround sound with razer 7.1 surround sound.
    When the software opens one needs to fill in an activation code but I can not find the activation code anywhere. Where can I find it? Or maybe its because the headset is not compatible with this software?

    Thank you.
  2. javveling

    javveling New Member

    I have just registered my newly purchased Kraken Pro V2. I did not receive an activation code for 7.1 Surround Sound. How do I get this?

  3. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Your Razer Electra V2 uses Razer Surround. Our 7.1 Surround Sound code will be sent if your newly purchased headset model is Razer Kraken X or Razer Kraken 2019 and if you have successfully registered your product to your Razer ID. We suggest downloading our Razer Surround Sound by clicking this link.
  4. PhishFrenzy

    PhishFrenzy New Member

    Jumping on the thread here, last year I purchased the Kraken 7.1 V2 and had installed the Surround app which worked well. Since upgrading the computer to Windows 10 from Windows 7 I have lost the application and only have Razer Synapse for my mouse - nothing shows up for the headphones.

    I've searched the box for an activation code to get back the Surround application but I can't find one. How can I rectify this?

  5. Rumple14

    Rumple14 New Member

    i was told that my razer electra V2 had 7.1 sound?
  6. ItsMMgamer

    ItsMMgamer New Member

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