windows key working as ctrl

Discussion in 'Keyboards' started by general_gamer, Aug 24, 2020.

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  1. general_gamer

    general_gamer New Member

    My cynosa chroma windows key started working only as the ctrl key and the tab only works as the q key, is there a fix for this or do you have to buy a new keyboard?
     
    general_gamer, Aug 24, 2020
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  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Did you spilled something on your keyboard?
    Let's check if it's software or HW issue - just try with creating new, clean settings profile in Synapse.
     
    FiszPL, Aug 24, 2020
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  3. general_gamer

    general_gamer New Member

    I didn’t and I reset the razer synapse settings and there is not any macros set and everything works fine except for the tab and windows key, I have also tried my laptop and school laptop and my desktop and it doesn’t work on any of them
     
    general_gamer, Sep 2, 2020
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  4. jakw0lf

    jakw0lf Well-Known Member

    If you have tried connecting the keyboard to other towers/laptops and have not set/saved (on key cloud storage) macros/different keys via synapse. Then its highly likely a hardware issue which you need to take it up to the Razer support.
     
    jakw0lf, Sep 2, 2020
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  5. general_gamer

    general_gamer New Member

    They said they won’t do anything about it because my warranty just expired like a month ago
     
    general_gamer, Sep 2, 2020
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