Wow This Person TOTALLY Lucked Out With Razer Support | Razer Insider

Wow This Person TOTALLY Lucked Out With Razer Support

  • 16 September 2020
  • 4 replies
  • 5 views
LiLmEgZ
Userlevel 5
https://www.reddit.com/r/razer/comments/itghhe/this_was_completely_unnecessary_and_well/

https://i.redd.it/vpe2ycjcbdn51.jpg


So lucky! 😲 I wish I had that man's luck with their Support Team for realz! I never have ever gotten very far with them mostly :slightly_sad:

I think the gods were totally with him on this one since normally this usually doesn't happen when u RMA a item and get an even BETTER version of the one you RMA'd in return from most companies
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4 Replies

BlackFireDragon
Userlevel 7
I'm sorry but this is normal 😛 Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.
If this post help you give a like :stuck_out_tongue_winking_eye:
Darkraihs
Userlevel 7
BlackFireDragon
I'm sorry but this is normal 😜 Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.

So if I have something I wanna use warranty on something, I should wait until it’s out of stock? Jkjk I’m kidding XD 😉
CPU: AMD Ryzen 5, GPU: NVIDIA RTX 1060, 48 gb RAM, Steelseries Rival 600, Blackwidow Chroma V1, Razer Kraken Pro V2
LiLmEgZ
Userlevel 5
BlackFireDragon
I'm sorry but this is normal 😜 Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.


The point is the Basilisk X HyperSpeed hasnt even been out a full year until early December buddy. I know this because I bought one on the launch day ;)

I retired using my Basilisk X HyperSpeed mouse after my Pro Click came in on the 4th of September (I may utilize it in the future on another computer or just resell it to a friend in need of a new mouse since it still works)
BlackFireDragon
Userlevel 7


  • Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online Razer Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer's current Product range. Razer has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

  • This shold help you when you dont want to cheack the terms
If this post help you give a like :stuck_out_tongue_winking_eye:
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