Blackwidow V4 Pro 2.4Gz not working. Dongle not showing up in Synapse 4. HELP :( | Razer Insider
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Just bought the new Razer Black widow V4 pro today upgrading from the non pro version and am a little upset to find that the 2.4 GHz function does not work at all. I don’t know if another product may be causing issues with this, but I tried pairing the keyboard through my basilisk hyper polling dongle, it says that the device wasn’t discovered or registered.

I’ve already uninstalled and reinstalled synapse and tried to remove and install and drivers still left over.

 

Plugging the included 2.4 hyper polling dongle from the Black widow does absolutely nothing in synapse or give me the change to try to pair. Works with Bluetooth, but not ideal for gaming. Please help. I’ve tried the separate pairing utility but the app does not include the new Black widow keyboard.

I’m having the same issue. It must be a software issue. 

I’ve restarted my computer, uninstalled the software and reinstalled.

It shows up while plugged in but not while using 2.4 dongle. 

Not going to lie it was an error on my end. 

I had the dongle plugged into a usb port that was connected to an external EGPU (Made by Razer) and that was the reason for it failing to connect. After plugging the device into the laptop directly, I’ve had no issues. 

 

Just a little annoying that I can’t use my dongle to make my setup look a little cleaner. I have this one extra wire that comes out only for my keyboard. 

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