[BRANDNEW] Blackwidow V4 Pro not working (No Snap-Tap, No Command Dial, No Customization, No Makros) | Razer Insider
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So yesterday I got my new Blackwidow V4 Pro, and I got immediately very exicted. That excitement however was short-lived cause I soon realized that Razer seems to not really fix issues in their software. I don't know if I did something wrong here. but from all I've read online so far Synapse 4 is VERY buggy and does not AT ALL deserve to be called a finished software.

Once I first plugged the Keyboard in. Synapse 3 popped up, so I naturally installed it, thinking it was the like "newest", or "most developed" Version there is right now. Once I wrapped my head around the software, understanding how it worked a bit I noticed **two** VERY crutial things about Synapse 3.

1. Firstly: Snap-Tap is only available for Synapse 4
2. Secondly: You cannot lay customize the Command Dial (which, in case you didn't already know is like the "main"  gimick of the keyboard)

After a quick internet search though I was delighted with the solution being as easy as just installing the newest version of Razer's software: Synapse 4.
I was a bit confused, because why would they pre-install a faulty version of their software with-in the keyboard but I didn't really think too much about it, after all it could all just be like that they just hadn't had changed the software yet, especially cause Synapse 4 was relatively fresh out of beta.
Little did I know that this software is further from finished than battlefield 2042.

For short: Synapse 4 does not only not work, it even causes other features like the command dial to not work.
For long: After Synapse 4 takes controll over your keyboard management following features will not work anymore:

-Command Dial
-Light Customization
-Makros
-Snap-Tap
...
I think part of the issue lies in the fact that there is only an aproximetly 5% chance that the changes you made in the editor will actually be saved or registered or smt, I'm not an expert though, so I could be very wrong.

IF this is a known Issue, let me know a fix asap, otherwise I'll see myself forced to return the keyboard, as sad as it is, cause I actually like the design a lot. would be a shame if the software bottlenecks the hardware yet again.

thx madaja :)

i have the same problem. only thing i can seem to customize with the blackwidow v4 pro that i also recently bought is the rgb, and that is only using the “apply to other chroma enabled devices” using a different razer device. it just says loading everytime i try to open up the keyboard in synapse4.

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