Huntsman v2 analogue phantom key, faulty board?
I recently bought a huntsman v2 analogue keyboard, and almost instantly had issues with phantom key presses, it was returned and i have received a replacement after being promised it was not a common fault. within 10 minutes of playing the same issue has occurred, even though i am on a different pc system, although it does have the same up to date version of synapse. is anyone else having these issues? im debating just moving away from razer after all of this
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I have the same problem.
I had that problem and i ended up filling a paypal dispute after sending them the keyboard since i never heard back from them.
Its a software related problem, they dont seem to care so just return it.
Its a software related problem, they dont seem to care so just return it.
I returned my keyboard. There are a lot of problem reports all over the internet for the same problem wit a lot of razer keyboards. All seem to point to synapse.
No more razer keyboard for me until they fix it, but as this problem seems to exist for a couple of years already I don't have a lot of hope.
No more razer keyboard for me until they fix it, but as this problem seems to exist for a couple of years already I don't have a lot of hope.
I’ve tried three different V2 Analogs, all have the phantom keys. However, if I exit Synapse I no longer have ANY issues.
https://streamable.com/pnryou
https://streamable.com/pnryou
I have that problem too and it is super annoying.
Any possible solution to this problem?
Any possible solution to this problem?
iorizuk
I have that problem too and it is super annoying.
Any possible solution to this problem?
Like the person above said, close Synapse. Of course, you'll lose almost all extra functions that made you buy the keyboard in the first place.
Same here, at first I had issues which could be resolved by switching from the USB-C to an USB-A port.
The key spamming or phantom keypresses persisted however. When I exit Synapse, the issue is immediately gone, I tested that by playing without Synapse for a combined amount of approx. 10 hours. Not once did I have any issue. Starting Synapse, I get key spamming after half an hour...
So I agree, Synapse is the issue. Fix your software please, Razer.
The key spamming or phantom keypresses persisted however. When I exit Synapse, the issue is immediately gone, I tested that by playing without Synapse for a combined amount of approx. 10 hours. Not once did I have any issue. Starting Synapse, I get key spamming after half an hour...
So I agree, Synapse is the issue. Fix your software please, Razer.
I thought I was the only one. I've been with support for three months and they made me do all kind of stuff over and over again and nothing helped. If this is such a widespread issue I will just return the keyboard...such a shame, apart from the phantom keys I was happy with it but that's just spupid
First time I heard of this "solution", kinda doubt it would be that easy or else someone would've spread that information by now, but I'm willing to try it ngl
Did you have the same issue and that resolved it or are you just writing what you think should work?
Did you have the same issue and that resolved it or are you just writing what you think should work?
I see, what's described here (and what I am experiencing) does sound a bit different to your problem but maybe the solution still works.
I'm going to try it for myself, thank you for sharing!
Also a tip: changing the actuation point for one key is enough, you can then sync it to every other key and don't need to do it for every single one manually.
I'm going to try it for myself, thank you for sharing!
Also a tip: changing the actuation point for one key is enough, you can then sync it to every other key and don't need to do it for every single one manually.
I have the same issue. Please Razer, we need some good news and fix for your Synapse software. I really love this keyboard.
Since the reset Syanpase/Huntsman update I've not had the key ghosting issue, just completed an entire day of gaming without seeing it once. I'm not saying it's fixed but will keep my fingers crossed.
AStaUK
Since the reset Syanpase/Huntsman update I've not had the key ghosting issue, just completed an entire day of gaming without seeing it once. I'm not saying it's fixed but will keep my fingers crossed.
Update us after a while to see if they maybe did something
I reinstalled Synapse 3 yesterday and no change on my side. A or D key still locks up every hour.
Userlevel 3
anyone update this keyboard ? razer team already solve the problem on software? i planning to buy this keyboard ! but after see this all comment ! maybe have to change mind !
i already facing Razer Basilik v2 design problem ! worry facing another keyboard issue !
Razer Insider | Forum - Razer Basilisk V2 Tilting Problem - Fundamental design flaw
i already facing Razer Basilik v2 design problem ! worry facing another keyboard issue !
Razer Insider | Forum - Razer Basilisk V2 Tilting Problem - Fundamental design flaw
Problem is not solved. I returned mine on friday. But not all have this problem so if you want to buy this keyboard get it from shop with good refund (return) policy.
Userlevel 3
Blackxsad
Problem is not solved. I returned mine on friday. But not all have this problem so if you want to buy this keyboard get it from shop with good refund (return) policy.
too risky buying razer new product nowadays !
I have an open issue with Razer where I'm continously sending logs, installing and reinstalling Synapse ... and even I sent a video. It seems they don't believe that issue is real and it's clear the problem is Synapse because if I close it I don't have problems with spamming keys issue. Even they sent me a patch without any result. I'm so tired of response an email every 2 days without solution, perform requested actions and if I don't respond they want to close the issue. Please Razer fix your software!!!
Userlevel 7
May I ask what is phantom keys?
Phantom or sticky key is when you press the key, release it and it's still activated.
It looks like this....
BTW it is my clip and my keyboard which i refunded.
It looks like this....
BTW it is my clip and my keyboard which i refunded.
Just chiming in to say I bought this keyboard at Best Buy back in May. I think in the 14 day return window I either didn't notice the sticky keys, or chalked it up to something else. But I definitely noticed it after the return period was up.
I had previously bought the Roccat Kone Pro Air, and Vulkan Pro together, but wasn't crazy about the Vulkan Pro. Anyways, returned the Roccat stuff and wanted to stay in the Razer system as I had a couple razer mice. Because it's a wierd return recieipt I technically paid -$29 for the Analog V2, so I can't dispute the charge.
I contacted Razer via Twitter about the issue and they were clueless, despite me obviously not being the first person on the internet to experience this. I explained the issue was in synapse, because the keyboard seemed to play for hours at a time with no phantom/sticky. They asked for a video, I sent a video that was not mine, I told them it wasn't my video because the issue was too random to reproduce, but did happen constantly. I got no reply.
So I bought a Corsair K100, and have been using that for a couple months. Noticed Synapse got updated so I hooked the V2 Analog back up the other day, and stillllll phantom keys.
I can't return it, and I can't really in good faith sell it off. I'm not willing to put it on ebay because its "defective" and I don't want to deal with getting return forced on me. So I'm stuck with this $250 piece of poop. I'm never buying another Razer keyboard. The support for this issue, or rather lack there of. Razer constantly ignoring it is beyond infuriating.
Just chiming in.
I had previously bought the Roccat Kone Pro Air, and Vulkan Pro together, but wasn't crazy about the Vulkan Pro. Anyways, returned the Roccat stuff and wanted to stay in the Razer system as I had a couple razer mice. Because it's a wierd return recieipt I technically paid -$29 for the Analog V2, so I can't dispute the charge.
I contacted Razer via Twitter about the issue and they were clueless, despite me obviously not being the first person on the internet to experience this. I explained the issue was in synapse, because the keyboard seemed to play for hours at a time with no phantom/sticky. They asked for a video, I sent a video that was not mine, I told them it wasn't my video because the issue was too random to reproduce, but did happen constantly. I got no reply.
So I bought a Corsair K100, and have been using that for a couple months. Noticed Synapse got updated so I hooked the V2 Analog back up the other day, and stillllll phantom keys.
I can't return it, and I can't really in good faith sell it off. I'm not willing to put it on ebay because its "defective" and I don't want to deal with getting return forced on me. So I'm stuck with this $250 piece of poop. I'm never buying another Razer keyboard. The support for this issue, or rather lack there of. Razer constantly ignoring it is beyond infuriating.
Just chiming in.
It's seems issue was fixed at least I don't have phantom keys after latest updates, anyone can confirm?
iguruspain
It's seems issue was fixed at least I don't have phantom keys after latest updates, anyone can confirm?
it's been a few days, and I'd be willing to back this up. Haven't noticed any phantom key presses after this latest Synapse update.
The phantom key presses seem to have gone for me too. About four hours of gaming this weekend and no issues.
I second that. Would've wished for Razer support to notify me about the update instead of just ghosting me though.
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