Hello, a long time ago my ornata enter key suddenly started typing the key to its left in some applications (I use the ptbr windows layout so it types ~). Yesterday it began to have the EXACT same error of this thread.
I made what the support answered but it didn’t solved. I tried to make the factory reset but it would enter in a mode where i press the keys and they just react with green color (which i think its the demo mode), and when I replug the keyboard the error continues.
It makes no difference with the synapse open or closed, but sometimes it stops typing “as” when i change the layout to ENG, but not for a long time.
Thank you
