Synapse 3 & Huntsman Elite Issues | Razer Insider
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Synapse 3 is fairly consistently crashing or being extremely sluggish with updating. Usually a reboot will fix it hanging.

The Huntsman Elite isn't switching local profiles. I've updated the local profiles when I change them, but they don't switch when using the hot keys.

Anyone else having issues with Synapse 3 and/or Huntsman Elite?
Just got it in today, only had an hour to play with it but was getting very odd performance with the huntsman plugged in.
Before adding the huntsman everything was working well, after adding it the software is extremely laggy, the keyboard did not show up in synapse for at least one reboot cycle, and even though the keyboard shows up in the chroma editor and previews fine I cannot get anything to actually change in the keyboard lighting, saving does nothing.

Good new. I was going to do a reinstall of Synapse and in the uninstall window it said it had an update (none was showing in the normal update window). I did the update and everything started working. Also worthy of note is I used a direct USB on the mobo instead of my usb hub so I cant say which of these two things worked but they fixed it.
I also noticed that Synapse 3 is seriously laggy with the Huntsman Elite plugged in.....
keegan2020
I had the same problem and was actually getting very annoying. So i did some research on Razer insider and found that the Huntsman Elite requires that you plug it into a 2.0 usb and not a 3.1. I did this and Razer Synapse worked immediately better. Didnt slow or lag at all. I didnt know what usb was 2.0 so i just plugged it into the front of my computer and its working perfect.

Jags95
That has to be the dumbest solution, what kind of keyboard in 2018 doesn't work in a usb 3 port. I don't even have 2.0 ports on my computer haha so I'm tempted to return this unless there's another solution in the next week or so.

Hello there,

I just want to step in and clarify that Huntsman Elite should work just fine with USB 2/3/3.1 ports. I'm personally using it plugged into USB 3.1 ports without a hitch. The engineering team is looking into possible reasons for why this might be an issue for some users. Someone from the support team might reach out to you for additional information/application logs if we can't identify a root cause by ourselves.

Cheers!
keegan2020
Razer Huntsman Elite | Official Razer Support
Razer literally says it needs 2 2.0 usb's
I just wanted to step in and tell you that

The device controller being USB 2 does not mean it doesn't work on USB 3/3.1 ports. USB ports are always backwards compatible. Every single one of our keyboards this decade runs a USB 2 controller, the Huntsman Elite is no exception.
Hello,

i found a solution on a german web forum. For all the people with the same problem:

https://db-board.de/forum/thread/51-input-lags-probleme-mit-razer-huntsman-tastatur-l%C3%B6sung/?postID=134#post134
It looks like my lighting effects lag when i plug in both USB cords but when i unplug the power source for the secondary lighting it works just fine.
I dont tni
Bilbobigsticks
It looks like my lighting effects lag when i plug in both USB cords but when i unplug the power source for the secondary lighting it works just fine.

I dont think this is a problem. From your post i can assume you have to low power for usb port to handle the power that keybord need. Every usb and pc or notebook use 12V connection and it's the usb 2 or 3 it dosent matter.
So what would I need to do to fix this issue? I assumed that plugging it in directly to my motherboard would be fine being that it’s a MSI z370 gaming m5.
I will say first cheack what power you use from your power supply and what power you have free. The second usb cable is only for lightning on wristrest so you dont use it the 12V power is enogh for keybord to work but if you want to use keybord and wristrest on one usb cale you have the answear 😛
Ya I was a little worried haha although I assumed that my 750watt would still be enough that being said I did just get a new 1080 and a 8700k so I might need to invest more money.
Bilbobigsticks
Ya I was a little worried haha although I assumed that my 750watt would still be enough that being said I did just get a new 1080 and a 8700k so I might need to invest more money.

I dont remember exact numbers but 1080 take something aroud 250 to 300W for cpu and i dont remember but you have also other components who take power fans, pomp if you water cooling hard drive etc this can easly take high ammmound of power. Periphecials take also from your power supply so in the end is worth cheacking power devilivery status to make sure that pc have enogh power to run everything.
Well looks like I’ll invest in a new power supply, I was figuring it was about time but I didn’t want to admit it oh well thanks for the info it helped a lot!
Anyone notice their wrist rest/pad is slightly bowed upward?
BloodyRazer
Anyone notice their wrist rest/pad is slightly bowed upward?

Yeah i notice that few days later when i clean my desk that wristrest in the middle part is bend to buttom.
Hmmm I wonder what the purpose of this is for, maybe to apply pressure to keep the wrist pad staying connected to the keyboard but really that doesn't make sense, or is it for ergonomics to ease with typing, yea idk whats up with this other than it just doesn't look right on the desk.



Appreciate at least someone getting back with me on this as I still haven't heard anything from Razer to confirm this is normal since yesterday. Thx Blackfirdragon.
Wasted my whole day with this keyboard not showing up in synapse 3. Hours with tech support, still don't work. Ridiculous.
TheAceInTheHole
Wasted my whole day with this keyboard not showing up in synapse 3. Hours with tech support, still don't work. Ridiculous.

You try basic Staff like changing usb, reinstall synapse remove keybord from device menager etc ?
Man, why did I drop 340 AUD on this thing?? I'd gained a new confidence in Razer after my purchase of a Razer Blade 15 and although it has numerous issues like the Optimus lag, atrocious bl bleed, woefully insufficient cooking & cheapass windows home license — at least synapse 3 and the keyboard worked brilliantly. Not so for this absolute pos keyboard. Tried all the usual troubleshooting but clearly there's a power delivery problem that's gone unaddressed and wasn't tested with enough motherboards. Unlike you yanks, we can't just take opened items back to the store in Australia, so thanks for the expensive paperweight, Razer. Oh and the keyboard feet are trash too, the right one constantly collapsing and both feet not being high enough resulting in bad ergonomics.
Mihaiedrisch
Unlike you yanks, we can't just take opened items back to the store in Australia, so thanks for the expensive paperweight, Razer.

If the keyboard is not properly working I'm sure you can claim the warranty on it.
Mihaiedrisch
Tried all the usual troubleshooting but clearly, there's a power delivery problem that's gone unaddressed and wasn't tested with enough motherboards.


Welp, it was my motherboard failing at power delivery after all. Switched around the USB ports on my Asus X79 RE IV and it's now working great. Replacing this board with an X299 soon so that'll solve my USB problem completely.
Mihaiedrisch

Razer. Oh and the keyboard feet are trash too, the right one constantly collapsing and both feet not being high enough resulting in bad ergonomics.


I still stick by this comment, though. Terrible feet.
I am having issue with RGB lighting on media wheel. So I'll have wave pattern on keyboard. When I rotate the media wheel the inner light turns white and stays white while im turning it.
I just bought a new huntsman elite and It never shows up on the synapse 3 beta. I uninstalled, reinstalled, used the usbs on the motherboard and for some reason now the caps lock light is always lit and the other lights don't work for numlock and scroll lock. I have no idea how to fix this and for 200 dollars things like this shouldn't be happening. I'm returning this keyboard because I can't seem to find any solution anywhere. I'll buy another one and see if that one works out.
Jags95
I just bought a new huntsman elite and It never shows up on the synapse 3 beta. I uninstalled, reinstalled.


Same problem here sir. It is functional though, but annoying and you don't pay 200 for something that doesn't function... As others mentioned, I also found synapse 3 to be horribly slow and nearly unusable.
Okay so I got a second huntsman and I tested this keyboard on a fresh windows 10 install because even microsoft found a way to screw me over by bricking my pc with their updates. Anyway, I plugged it in, got synapse 3 beta and this time it does show up in synapse. But when I try to click on the keyboard icon, it lags and freezes, navigating to chroma I choose different lighting presets but it doesn't change and lags. I also tried the brightness bar and that doesn't do anything. I tried the chrome advanced effects and it only changed for my mouse so that doesn't work either. I have no idea how to fix this because this is the second keyboard I got, its running on a fresh windows install so I know it's not the pc, and it's plugged directly into the motherboards usb 3.1 ports. If there are any fixes, help would be appreciated because otherwise I'm returning this and it's a shame because I really like these keys.
Jags95
Okay so I got a second huntsman and I tested this keyboard on a fresh windows 10 install because even microsoft found a way to screw me over by bricking my pc with their updates. Anyway, I plugged it in, got synapse 3 beta and this time it does show up in synapse. But when I try to click on the keyboard icon, it lags and freezes, navigating to chroma I choose different lighting presets but it doesn't change and lags. I also tried the brightness bar and that doesn't do anything. I tried the chrome advanced effects and it only changed for my mouse so that doesn't work either. I have no idea how to fix this because this is the second keyboard I got, its running on a fresh windows install so I know it's not the pc, and it's plugged directly into the motherboards usb 3.1 ports. If there are any fixes, help would be appreciated because otherwise I'm returning this and it's a shame because I really like these keys.


Do the synapse uninstall, it will bring up a special window where you can check for what appear to be 'hidden' updates, or at least updates that the regular updater does not see. Not saying it will help for sure but its worth a shot.
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