Volume wheel for Blackwidow V3 Pro not working properly | Razer Insider
Question

Volume wheel for Blackwidow V3 Pro not working properly

  • 17 October 2023
  • 4 replies
  • 503 views
W

Hi everyone, 

I am hoping that someone has already run into this issue. I have a Blackwidow V3 Pro keyboard connected via cable to a Windows 11 Pro laptop. When I try to use the wheel to adjust volume up or down, I can rotate the wheel several times without any affect. When I push down to mute audio it works fine. I am on the latest version of the firmware, so I am kind of stuck on what to try next...

4 Replies

B

I tried following these steps but no change. Interestingly enough if I set both clockwise and counter-clockwise to volume up or volume down the keyboard works perfectly fine.

W

I went through the steps a couple of times, but no real change.. When the keyboard is plugged in via USB, the power switch is set to off.

W

Thanks for the info.. I will try that shortly and will follow up with results

G

Same here, with the difference being that my volume wheel doesn’t work at all when unplugged. Win 11 desktop with the latest Synapse. Edit: Going in and out of “Demo Mode” seems to have done the trick for me:

  1. Switch the keyboard off.

  2. Unplug the USB cable.

  3. Press and hold “Escape”, “Caps Lock”, and the space bar.

  4. Plug the keyboard into a USB port or switch it on. (You are now in Demo Mode.)

  5. Repeat

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