So I recently purchased a BlackWidow V4 Pro keyboard and most of the time, the keys light up white and do not sync with my other Razer products (Firefly Mouse Pad, Basilisk V3 Pro, and its Mouse Dock Pro). They do not change color with any of the software effects in the Razer software. I’ve tried different USB ports, different cables, reset the keyboard, there’s no firmware, updated drivers, uninstalled/reinstalled drivers, rebooted...everything that’s in the checklist for troubleshooting before contacting support. However, there is one thing I did try that does work. If I connect it up to my laptop, it works fine there….but I haven’t used it long enough to see if it goes to white. I also found that closing out of Razer Synapse seems to fix the issue and launching Synapse manually, turns off lighting on my keyboard and it goes dark. When I close out of Synapse and leave any other app on, I will get my colors back on a rotating basis.
So since my laptop does work, that tells me that the issue lies most likely with an issue on my Desktop, and probably something to do with Synapse. I’m running Windows 11 with every driver updated. I’ve owned a BW V3 Pro and didn’t have this issue as far back as two weeks ago but haven’t tried it since I gave that keyboard to my son at college. Just throwing this out there to see if anyone knows of a fix.
Best answer by ZAP_ME
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