What do you guys think of the new Razer Tartarus Pro?

RocketSkates93 · 2019-10-25T05:57:54+00:00

https://www.razer.com/gaming-keyboards-keypads/razer-tartarus-pro What do you guys think of this new keypad? It's pretty innovative and looks great but I would much rather see a new Orbweaver with opto-mechanical tactile switches that aren't analog. It's nice to know that keypads aren't forgotten, but I just wish that there would be a new mechanical keypad soon. I would love to buy a new one if it's mechanical and tactile. P.S. I would also love to see a new Razer Naga.

M

Userlevel 3

Yeah the analogic function is broken on my end too.

I did send them an email, asking them if the issue is being looked at, and knowing I got 14 days to return the product I'll first see how they approach me, if there's still hope for a fix. If they tell me they never received any complains about it I'm just going to get my refund.

So it's all up to how they'll address their reply.

A real shame though tbh, I really want to like the product, but having spent 139€ on it to only notice that its main function is broken, it just disgusts me.

Also surprisingly, key #18's second function is the only one that works more or less right, while all other keys second function activates around 1.8-2mm, as stated in this graph:

PS: At: coolBlackCoralsecret529 Oh and by the way, the fix you posted did not work as well, I mean it was expected really. To me it looks like the issue is hardware-related.

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P

Hej MrBulli,

sorry to read that your device is affected too. To speak frankly, I would recommend to immediatly start the refund process. You'll see that discussions with the (US?) support takes ages and often seems like a monologe. I had much (!) much (!!!) better experiences with the german support.

I'm not sure what fix you are thinking of, as I agree with you that this issue is hardware design related.

Yesterday I got an analog tenless keyboard that utilizes Flaretech switches. They also have a 'deadzone' by design. The big difference is that they are not hiding that in marketing nor in software. The actuation point starts at 1.5mm and the analog feature works from that up to 3.6mm of a total way of 4.0mm to bottom down.
They even give you a picture that shows the hardware design why there is a deadzone.

It's easy to understand beforehand that the deadzone on them is in the beginning. This works much better for me and my muscle memory in games. It's the much better compromise until we see real linear switches like the 'Lekker switch'. These are hall magnetic switches and the beta version allow an actuation point in the range of 0.1 - 3.8mm.

Of course this is only about the switches. The above mentioned switch types are not available in a gamepad type device like the Tartarus/Orbweaver yet :slightly_sad:

The software for my new (tenless) keyboard is missing some important features at the momennt that I really like in Synapse:
- no macro support
- no automatic profiles switching for different software
- limited RGB options (that isn't important for me)

But it has a feature that I strongly miss in Synapse. You can define actions for each state of the key movement: half way down, reaching full down, leaving full down, and complete release.
With this you are able to walk, run and return back to walking without releasing the key. This isn't possible with Synapse at all :slightly_sad:

All the best

Phil (aka coolBlackCoralsecret529)

M

Userlevel 3

Honestly I'm not interested in owning an analogic keyboard, I just found it cool that a keypad offered analogic function. I really need a functional keypad for my games for ergonomy and customizability reasons!

Also Tart Pro is supposed to have Optical-Mechanical Linear 1mm inputs, just like the Huntsman TE keyboard, but guess what? Keys activate almost instantly. Key basically goes down 0.1mm before its activation. It's a very nice thing in itself, but then why they announce 1mm, and why say actuation can be set up from 1.5 to 3.6, when in reality it's from 0.1mm?

Seems like Razer wasn't aware of this.

And it feels like this has something to do with the analog reaching its maximum point at around 2mm...

Look, it's quite simple:

Announced: Synapse says the minimum actuation adjustment is 1.5mm
Reality: It's 0.1mm

So if the starting point is desynchronized, obviously the second point is as well.

There is 1.4mm difference between expected vs real actuation inputs.

We said earlier that each keys second function does not match 3.6mm but instead, they activate at around ~2mm.

So now if we add up those ~missing~ 1.4mm to the second point, we get our 3.6mm.

Does that make sense now?

I may be completely wrong though.

P

Yes, I also need a keypad (mostly) for gaming. I got used to them when I bought the Orbweaver a long time ago.
Did hope that the analoge Fart Pro would become a nice upgrade. In fact it became my worst support nightmare ever. But I will always continue to recommend the Sphere mice pads as they will never ever need support nor software ;)

Your math is correct, Razer promised actuation from 1,5 to 3,6mm which results in 2.1 analog travel. They delivered around 2mm traveling, just a little bit too earlier ;)

I agree that analog isn't a killer feature on a full keyboard in first place. But I like the idea to be able to change the
actuation point depending on the work I'm doing. For normal typing (programming) I like the actuation at around 2,5 mm.

A friend of mine kept telling me how much he loves his tenkeyless keyboard and how much space it saves on his desktop beside his Orbweaver and mouse. That was the reason to try out a tenkeyless keyboard for myself. The analog keyboard I bought wasn't more expensive than any other keyboard on my wishlist, so I will give it a try now.

I'm still seeking for a good gaming keypad as addition. In best case I could use it on the left side for gaming and on the right side as ten key/controlpad for typing. That would be my dream.
There is an upcoming analog keypad to get released for resale around April. It might could become that dream although it does more look like these boring number keypads and is missing a 4/8 way stick (which I doesn't use that much). On the other side this will become a plus when using it for typing....

So far I like the new keyboard for typing. Will need more time to give it a serious try in gaming.
So much to do - so little time.

Phil

M

Userlevel 3

Look up for Azeron and tac Pro if you want an alternate keypad to Orbweaver.

https://www.azeron.eu/
https://www.amazon.fr/Hori-PS4-TAC-Manette-M%C3%A9canique/dp/B01K7JEII8

Careful about both devices though. One may not have proper software, rgb, pc compatibility, and a terrible mouse. And the other may give you troubles if you want a refund.

P

Thanks for sharing these alternatives. The Azeron looks interessting as you could adjust exactly to your hand. But their price policy is crazy. Paying 135€ extra to get on the outside lane or wait up to half a year is a rip off. The more people pay the priority upgrade the longer the others will have to wait. Also the software just looks very unfinished to me at the moment.

As I have a working Orbweaver, I'll be patient and wait until April for the boring looking analog keypad that can be used for gaming and typing.

M

Userlevel 3

LOL I didn't know about Azeron shipping policy! Can't believe I was going to buy it. So bad.
Anyways what's happening in April exactly man?

P

I'm sorry, I didn't want to torture you. Just want to avoid advertising products directly here;)
Coolermaster will release the ControlPad

M

Userlevel 3

Ah yes indeed, I've heard of it.
I just dislike the lack of thumb button/thumbstick/palm rest though.

PS: and yeah you're right about advertising, however if the Tartarus Pro wasn't broken, we wouldn't be here talking about alternatives.

P

hahahahahaaaa good point you made in the last line ;)

For me that device is interessting as it seems to be the perfect companion to my tenkeyless keyboard. It can act as tenkeypad on the right and for gaming on the left hand.

Less money to spend, less software to install and maintain \\o/ !

Phil

M

Userlevel 3

Ok I figured your analog keyboard doesn't have a numpad, but you plan to use the ControlPad as one.

But perhaps by April, Razer would have already fixed the Tartarus Pro who knooooooows :)
I don't know, really.

L

Userlevel 5

MrBuli

But perhaps by April, Razer would have already fixed the Tartarus Pro who knooooooows :)

😂 nice joke 😂😂😂

P

Hej MrBuli,

if you are going for a refund I wouldn't wait too long. In first place I did miss the dead line because of the slow responses from Razer (US?) Online Support. I then contacted the German Support and after some motivational discussion and squeezing back and forth they agreed to comply to german customer protection rights at least mostly.

As far as I can see there is no Razer office in France. From my own experience I strongly recommend you to get in contact with the Razer Europe in first place. Avoid the frustration the Razer US Support will cause you.
Without being a lawyer I would bet that european customer protection laws are better compared to the US.

Europe Office
Razer (Europe) GmbH
Essener Bogen 23
22419 Hamburg
Germany
Tel: +49 (40) 4192 99300
Fax: +49 (40) 4192 99329

Support Hotline Europe
00800-25233758
Monday - Sunday 09-18 CET

They web site still shows the wrong information about the availablity for the European Hotline. In fact the Hotline is only available from Monday to Friday instead.

If you already have contacted the US Support for the refund, don't worry you can still open a new case at the European Support Hotline. You can only contact them directly by phone, all online way to contact support seems to get routed to the US exclusivly.

Good luck

Phil
PS: I did returned my Fart Pro to Razer Germany (not Razer Netherlands) a week ago. I did so after I got the written promise that they will not deduct my refund in any way and I will see every cent (12999) returning to my account. I will have to wait for that for 20 working days, ce la vie

M

Userlevel 3

Lusabit
😂 nice joke 😂😂😂

Mate why what's your experience with Razer? ;)

PH1lTH: As stated in their site, the refund only works if the refund process started within the first 14 days, so the rest doesn't matter I guess. And yeah I'm going to contact Razer Europe for getting my refund, the one that's located in Germany that is.

Anyways danke shön for your help, neighbor ;)

I live very close to Germany by the way (Elsass) so the process might take less time!

By the way in the site they also say that it can take up to 45 days before you get your money back, was this your case?
And did they charge you for the shipping?

P

Interessting, I just did comare the refund policies between US, Germany and France. They are quite different. At least in Germany they don't fully respect german customer protection laws. For that reason I had a longish back and forth until Tier 2 Support did understand that german law have a higher priority that Razer internal processes ;)

If in doubt, check you local consumer protection laws and convince Razer that they have to obey them.

M

Userlevel 3

Why is it even a thing that we rely on each country laws? It shouldn't even matter.
What Razer's FAQ say is the only thing we should worry about.

I bought a product that I received yesterday, found out the product is broken, so I decide to open a refund process naturally. It's very simple.

Is Razer that SNEAKY?

All I know of is Razer will reject any refunds if you bought the product from a different place than Razer Store, like Amazon.

Then again I recently bought the Razer Viper on Amazon, noticed something wrong with it, so I had no troubles getting Amazon to replace it.

I overally never had troubles with refunds in my life, so I don't think I should worry about it.

I'm still not sure if I want to get refunded, as I said earlier, I'll first wait if they can convince me to stay.

P

MrBuli

PH1lTH: As stated in their site, the refund only works if the refund process started within the first 14 days, so the rest doesn't matter I guess.

That is identical to Germany. For the US they write:
"You have 14 days to return your product from the date it was received"

From my experience with the slowlyness and unresponsiveness of the US Support this will end up in a classical catch-22 situation.

MrBuli

And yeah I'm going to contact Razer Europe for getting my refund, the one that's located in Germany that is.
Anyways danke shön for your help, neighbor ;)
I live very close to Germany by the way (Elsass) so the process might take less time!

I had very good experience with a guy called Mickey. He was very friendly and did response very fast too :)

Elsass is in the easter part of France, I'm located in the far west of Germany. That's indeed quite close.
But we are even more than just neighbors. I have a house in Finistère which is located in the far west of your beautful country

So I call it giving back to friendly french people and community service.

MrBuli

By the way in the site they also say that it can take up to 45 days before you get your money back, was this your case?

In the conversation they told me that it will take up to 20 working days. I'll know bettert by the end of the month.

MrBuli

And did they charge you for the shipping?

They gave me writen confirmationt that they will not reduct my refund for the initial shipping costs (Hong Kong -> Germany). They wanted me to pay the shipping costs from Germany to Netherlands in first place. I massaged them until they gave me a German address for the return. In order to shorten the discussion process, I then paid for the cost of shipping within Germany.

My 'trick' was that there is a rule in German law that the seller may repair a faulty device twice. The customer can then insist on change. The costs for attempted repairs or replacement deliveries must be borne entirely by the seller. So I said I'm happy to allow Razer to try two repairs before going back to the change as the final rescue.

Probably the Razer management thought that in the end it would be cheaper for them to take the device back directly.

Phil

C

PS: 'Change' is the lawfull wording for what we simply call a complete refund.

Once again I'm not able to post as PH1ITH again for unknown reasons.

Phil

L

MrBuli
Intéressant.
Je souhaite juste qu'ils aient résolu le problème, que ce soit lié au logiciel ou au matériel.

Ne lancez pas un produit si l'une de ses fonctionnalités est cassée, simple. Et pour couronner le tout, nous ne rencontrons pas seulement des problèmes avec l'une des fonctionnalités, mais la fonctionnalité principale, qui est un argument de vente. La raison pour laquelle presque tout le monde veut le Tartarus Pro!

je pense que ce clavier est un des meilleurs que l'on peut trouver sur le marché à ce prix là, parce que si on regarde bien, on remarque que les claviers qui sont plus cher de chez Razer ou Corsair sont pas beaucoup mieux et je n'ai jamais rencontré un meilleur clavier que celui-là à ce prix !

M

Userlevel 3

Si sa fonction analogique n'était pas cassée, j'aurais dit oui, mais là en l'occurrence... 150€ ça n'est pas rien, même si c'est aujourd'hui monnaie courante dans le marché informatique de vendre des périphs derniers cris à ce prix-là.

Avez-vous pu tester votre copie, voir si l'analogique fonctionne comme prévue?

Phil: I'm taking note, thanks. Still a bit of a let down for asking me to pay for returning the product.

C

Are you in contact with the European Support or still talking to the US Support ?
Did they asked you also to return the device to the Netherlands on your own coss ?

Check what customer protection laws are valid for France. Even if they don't have a french office they do target a french audience by translating their offers to french. Because of that french laws have to be applied. At least that's the way it is in Germany. Hope it's the same or close to the same for you in France.

Phil

P

Hej guys,

phew, today I got the confirmattion from Paypal that Razer did refund the full price without any deduction to my account. So this last adventure I've had with Razer, ended with paying 7,50€ for shipping (inside Germany).

Lessons learned: never, Never, NEVER ever buy something in the Razer online shop nor contact the online (US?) support again. If I ever buy something - non-electric - from Razer again then only from a dealer where exchang or returned is possible without much discussion and frustration.

@MrBuli: keeping my fingers crossed that your case will end up good as well. If you need any help, drop me a message.

All the best to you guys!

Phil

Userlevel 7

dekades
Community Cowboy
284 replies
4 years ago
14 January 2020

Hey folks, I wanted to stop by and drop a note.

First and foremost, nobody bans anyone on Insider except for myself and a few key others who don't do anything without my consent. The site has been experiencing some technical challenges lately and not being able to post or even view pages intermittently has been an issue.

With that said, instabans are mostly handed down for spam and a clear violation of the House Rules. Nobody censors here, no matter how bad it feels. If it's within the House Rules, it stands. I stand for transparency, even if others don't.

Second, I have run the concern regarding the Tartarus Pro internally. It may not lead to a solution, but that's not to say it won't be looked at and/or addressed. The best I can offer at the moment is a hopeful, "let's-wait-and-see."

If you don't want to wait, you shouldn't have to. Your time is valuable.

If you're not happy with a product, return it. The rules and policies have always been there.

Lastly, this is a personal note from me and may fall on deaf ears, but please be patient with support. They work their butts off and post holidays is always challenging. They're in the trenches, they're actively trying to help everyone. They don't get enough love and they absolutely deserve it.

Thank you.

Userlevel 7

Joikansai
Community Ranger
1975 replies
4 years ago
14 January 2020

Just checked here since Dekades popped on here, not really my area but @PH1lTH grüß Gott, I was also thinking return windows was 14 days but recently when I contacted CS in Hamburg they said 30 days I’m guessing this’s because of the law, so they’re doing their best imo as Dekades mentioned. Personally so far on my experience with Razer CS here since Razer edge ages it was not bad at all actually, even in out of guarantee period they sent me free usb recovery to solve the problem once. Hope though they keep continue improving the response time and refund way so not many people worried about buying from the store.
Cheers and sorry if it’s out of topic, idk much about Tartarus.
PS: Eslass is really nice place we camp and play soccer there almost every year.

C

[left]Writing from another account as I got hit again by:
Access Denied
You don't have permission to access "http://insider.razer.com/index.php?" on this server.[/left]

[left]

Dekades
Hey folks, I wanted to stop by and drop a note.

Thank you for your message Dekades.

It is good to read that I should not be censored, but that the faulty system is to blame
It's true only one message from me was actively censored. It got deleted because I inserted an - anonymized - screenshot of a response from customer support. I had inserted this to show that the support continues to give incorrect answers. Incorrect because it was decided six months ago that the problem would no longer be solved and all work on it was stopped.

What bothered me most about US support was that it took several days to answer. Some reactions took even two weeks. Response times of this quality make it difficult to have a dialogue. Without dialogue, you don't feel that your problems are taken seriously. In addition, time works against you because you run the risk of missing the 14 day return date. Which btw happened to me as I was hoping for a default fix for bad products.

I have seen numerous system problems from Razer in the past few weeks:
Product issues:
- Hardware does not deliver what marketing promises
- Software prevents 'old' and new hardware from working together
Support issues:
- Ticket system was changed and caused problems
- Own tickets cannot be viewed by the user
- False statements from support that give you hope in vain
- Warranty website provides incorrect information
- Insider website had technical problems
- Support chat cannot be reached
- Telephone support times are incorrect on the website

The only thing that really works great are the identical text modules that always tell me on all channels (support, insider, Reddit, Amazon) how sorry Razer would be, how much they would understand me and how insanely important my opinion would be.

I hope you can understand that my patience has been overused and no longer exists.

Fuck it, I'm finally rid of Tartarus and with it the hardware and software problems have vanished into thin air.
I have already replaced my Razer mouse and keyboard, and in April the Orbweaver will also be replaced \\o/. However, there are still two Razer products that I will keep: Razer Sphex v1 & v2

Funnily enough, while writing these lines, I got a customer satisfaction survey from Razer.
Razer remained true to their sense of humor: the link to the survey doesn't work!

Hahahahahaha very holistic.

having phun
Phil

[/left]

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