I’m having the same issue, just using the basic 2.4GHz dongle. Lights up, but moving the mouse around does nothing really, after I start clicking around frantically it might start to react.

I feel you. And still, no replies from any Razer support rep.

Yeah, I've done the above updates too, increased sleep timer to like 10 mins etc.

Sometimes it seems like the mouse only wakes after I pick it up, and put it doen again or if I tap keyboard before moving mouse/click. .

Though I've yet to find a reliable method.

Count me as another frustrated user with this same issue….

I use the mouse dock pro and have set the sleep timer to the max 10 min.

Sometimes I can’t find a reliable way (clicks, scroll, move, lift, drop) to wake the mouse and end up turning it on and off to get its attention. This is EXTREMELY frustrating in the middle of a flight sim where I may not touch the mouse for a period of time and it goes to sleep. When I need it, I need it.

It is very frustrating indeed. I work from home and there were times it directly affected my job when I could not answer a call in time.

Hey ya’ll,

I might have improved the situation a bit. In windows power options, try to turn off the “USB Selective suspend”

Here’s the steps:

That way the dongle won’t go to sleep and the mouse will be bit more reactive. At least it seems like to me this helped a ton.