Hi !
Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).
I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!
I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!
Have you tried version 1.02.00 ?
I’m having the same issue and i cant find anything to solve.
Same here!
Did someone figure out what to do?
anyone have a fix on this? I’ve tried v1.02.00 and it only shows “Updating...0%’.
Mine is not working too. Update is always at 0% and mouse is glitching all the time.
same problem here
I have the same problem.
My basilisk was freezing while using synapse, if I kill the process then it works smoothly on win 11. So I asked razer, they suggested to upgrade the firmware, but it is stuck to 0%. Seems a well known problem for a very old product...I'm surprised it hasn't solved yet!
I would like to also confirm I can not get it to download.
Same issue here.
As I see - Razer ignores it.
The mouse is practically unusable in gaming as it disconnects at random moments.
Guess I’m just blacklisting the vendor for myself.
this is still an issuse.
just tried updating the firmware for mine and its been doing this no matter what i do.
also why the hell doesn't synapse also update firmware for the products..
Funny how still theres no fix , mouse keeps glitching n reconnecting , update doesnt work, and none gives a damn , razer made by “gamers” for your money nothing else.
i have this problem also .shame for razer no more razer products only logitech
Getting same issue. I hope they found a fix soon!
Now EIGHT MONTHS after this post was started my NEW mouse is glitching and disconnecting. The firmware updater is absolutely useless . Will not connect or see my mouse regardless of whether I use dongle or BT. I just returned the first one I bought and now the new one is doing the same thing fresh out of the box.
Clearly no fix on the horizon. Too bad!!! I LOOOOOVE the basilisk v3 it isliterally the perfect mouse. It makes me sad I will have to return this and go with a different brand :(
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
