Basilisk X Hyperspeed Firmware Updater issue (stuck on 0%) | Razer Insider
Question

Basilisk X Hyperspeed Firmware Updater issue (stuck on 0%)

  • 6 December 2023
  • 13 replies
  • 635 views

Hi !
Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).

 

 


13 Replies

i have this  problem  also .shame for razer no more razer products only logitech

Funny how still theres no fix , mouse keeps glitching n reconnecting , update doesnt work, and none gives a damn , razer made by “gamers” for your money nothing else.

this is still an issuse.

just tried updating the firmware for mine and its been doing this no matter what i do.

 

also why the hell doesn't synapse also update firmware for the products..

Same issue here.

As I see - Razer ignores it.

The mouse is practically unusable in gaming as it disconnects at random moments.

Guess I’m just blacklisting the vendor for myself.

I would like to also confirm I can not get it to download.

I have the same problem.

My basilisk was freezing while using synapse, if I kill the process then it works smoothly on win 11. So I asked razer, they suggested to upgrade the firmware, but it is stuck to 0%. Seems a well known problem for a very old product...I'm surprised it hasn't solved yet!

same problem here

Mine is not working too. Update is always at 0% and mouse is glitching all the time.

anyone have a fix on this?  I’ve tried v1.02.00 and it only shows “Updating...0%’.

Same here!

Did someone figure out what to do?

I’m having the same issue and i cant find anything to solve.

I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!

Have you tried version 1.02.00 ?

I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!

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