Mice and Surfaces

Does the Basilisk Ultimate warranty cover stolen items? I left my mouse out with my computer with the usb port plugged in, came back to see someone stole the mouse and the port, but not the computer. Bit weird, but my point is that someone stole my mouse and I want to know if I can get a replacement. Please help!

Hi! I’m left handed and it’s really tough to find good mice then. I would really like to have a Naga left hand edition but i really need a mouse that are wireless. is it possible that that mouse are being produced in the future? i think there is a cute good market for left hand mouses with bluetooth connection because there´s almost none..  

Hi, mouse razer basilisk v3 pro synapse is not working on mac, I saw that synapse 3 is not available for mac, but maybe there is some way around?

When I remove and plug the mouse into the computer or when I plug the mouse in after the computer is turned on, the synapse application does not see the mouse. I have to restart the computer in order for it to see the mouse. I tried what you said for the problem of not seeing the mouse, but I couldn't get the result.

My 12 button mmo profile on the side is going out does razer sell the profiles standalone?

When i was playing call of duty my mouse just suddenly stopped moving every click was working but i couldn’t move the mouse , afterwards i cleaned the where the sensor is and it started moving again but now whenever i lift mouse and place it down it lags behind , when the mouse is just on mousepad it works but when i try lifting it it starts lagging behind is there any way to fix it?

I have a Razer Abyssus mouse and I recently wiped it with the Lysol disinfecting wipe.I feel the mouse is now kinda sticky, not sure if it was the residue of the wipe or the coating is disintegrated, most likely the latter. Am I not supposed to use this kind of wipe to clean the mouse? Was there some kind of coating on it?Is there a way to restore the mouse surface? Mouse: (Razer Abyssus | RZ01-00360 Support & FAQs)Lysol wipe: (LYSOL® ADVANCED™ Disinfecting Wipes - Citrus (Flat Pack) (Canada) (rbnainfo.com)). Thanks!

HelloI have run the ‘device detection toubleshoot tool’ app as described by support and synapse sees my device, but when i run the firmware it say close synapse and all other apps which i do, but it still says connect device and the update button is still greyed out (not available). I checked in the services to ensure sysnapse wasnt still running and closed the remaining services but this did not make any difference. What else can i do?

Hi,I've Got a Razer Mamba + Firefly HyperFlux Setup on my desk, but the Mouse is Not charging at all. Only when I lift it up around 20cm from the desk. Its a wooden desk that can be adjusted in height via a motor (which lies just beneath the plate). I assume the motor is causing interference. Even when the desk is unplugged. Is there Any way to sort this out? Thanks

Hello everyone. I've been looking for a long time now but not sure what I find, Razer offers mouse pads + induction mice? Or at least wireless charging? Because I'm starting to get tired of wired mice. Although I am a fan of the Deathadder, the friction of the cable and/or when it gets stuck annoys me x). Thank you in advance for your answers!

Mouse not detecting in firmware update and mouse scrolling down is glitchy to up and downand Razer support contact is worst which redirect to same page why this companies are not good at support and Serivce but the price is to high and my warranty also not detecting in warranty status 

hey razer i bought a razer viper mini from saudi arabia and i’m curious to see if its legit and thanks

I’m about to pull my hair out. I have a Razer Naga X that doesn’t hold a left click very well. It does sometimes, but I work in Premiere and After Effects a lot and am often holding down the mouse for a few seconds, and it often drops the click, messing up my entire comp. The mouse is completely unusable with the lasso tool in Photoshop as it will never hold the click long enough to make my lasso. I searched the internet and was told to completely uninstall Razer Synapse and any semblance of Razer software on my system. Fair enough, I tried that and it didn’t help at all. Apparently that means it must be a faulty mouse. It’s out of warranty. Oh well, a new one is on sale, so I buy a new one. It comes in the mail and I’m all excited to finally have a usable mouse again. Guess what, the new mouse is slightly better, but still drops the click enough to drive me crazy.What the heck do I do? This mouse is nearly essential to my workflow, the 12 side buttons that I can program are amazing, b

Hello i bought the deathadder mini, and i want to calibrate it to my mouse pad, i went to options, and there isnt no one for custom mouse pads  only for razer mouse pads. can anyone help me please?

Hello, i have a problem with my Razer Basilisk Ultimate. I didn't use the product for a week, and when I wanted to use it again, neither the left nor the right click on the mouse worked, and before that there was nothing wrong with it. I tried to connect it to another computer and that didn't help either, it doesn't detect left or right click at all. The other buttons work fine but not these two. Looking forward to your replys ASAP! Thanks!

Razer you are SO CLOSE TO PERFECTION AND YOU WONT DO IT.You had the razer mamba+razer firefly hyperflux combo but no other mouse could wirelessly chargeYou give us razer naga pro v2 WITH A WIRELESS CHARGING PUCK BUT YOU REMOVE THE ONLY QI COMPATIBLE MOUSE PAD FROM YOUR STOREGuys please, just give us a wireless charging razer naga pro with a power mousepad please!

The best mouse I ever used  .24 yrs of pc gaming ,  8 different gaming  mice , 4 Razer, 3 Logitech, 1 Steelseries . I have played MMO ,s . RPG,s . FPS , RTS and multiple variants there of .Pls bring back the Ouroboros .The adaptability makes it a superb allround mouse . Gaming , Browsing , Data entry are all a breeze with a Ouroboros . Adapt the grip , the shape , the weight and actions to suit any and all tasks .What stuns me is when a company is producing such a excellent product .Sadly review sites were had wildly varied views about the mouse . The one thing all the reviews agreed on the performance , the customization options and the overall quality . most of the negative reviews centred around wireless performance and battery/ charging issues  which were later fixed by better wii protocols and better battery tech/construction . Some moaned about certian button placement and inadvertent button pressing , jeez if you got hand like a gorilla or as dexterous as a drunken paraletic pen

Bonjour à tous. Je cherche depuis un long moment maintenant mais sans être sûr de ce que je trouve, Razer propose des Tapis de souris + souris à induction? Ou du moins à recharge sans fil? Car je commence à être lassé des souris filaire. Malgré que je soit un adepte de la Deathadder, le frottement du câble et/ou quand il se coince m’agace x) . Merci d’avance pour vos réponses!

The device is practically fried I think! It does not give a signal even when connecting it to a USB 3.0 and neither to the stand, nor to USB 2.0, nor does it give a signal on any laptop or several computers on which I tested it. The mouse Workd with wired and BlueTooth just Fine. When I say there is no signal, I say that it doesn't even appear in Device Manager, HID, USB, MOUSE, anything. I have tried with RazerUSBHyperspeedDongleUtility_v1.00.03_r1, also with RazerMousePairingUtility_v1.00.03_r1 and with DeathAdder V2_Mouse_FirmwareUpdater_v1.02.00_r1, nothing works. It looks dead or defective, it's a bit embarrassing that I receive a new product in this condition. And since I'm not the only one this happens to, I've decided to open this thread.

Does the "Razer DeathAdder V3 Pro" support nvidia reflex testing? I noticed the V2 is listed as supported on nvidia's site, but not the V3 pro. https://www.nvidia.com/en-us/geforce/technologies/reflex/supported-products/

I’m curious if Razer or anybody knows if Razer has plans to create a new mouse with the specs and look/feel of a Razer Basilisk V3 - Pro but has the two additional mouse buttons of the DeathAdder V2 X HyperSpeed on the top left of the left click button?

I’m running my Windows Boot Camp partition using VMWare Fusion on a Mac. I can launch Synapse 3 but it doesn’t see my Naga Pro mouse. I’ve tried the USB Dongle and Bluetooth. If I reboot in Windows using Boot Camp there’s no problem. Presumably the issue is that the mouse is available to both Windows and macOS and Synapse can’t see the mouse. Am I missing something obvious? Any suggestions?

Hi there community  Can you customised the Razer Viper Mini mouse?Ect. the shell of the mouse or the body of the mouse?

Hello everyone, I just recently got a razer basilisk v3 pro, loving the mouse, but I am wondering if is possible to have it connect to two different USB Hyperspeed dongles, not at the same time. In this scenario I would use as follows:Morning, on my work computers  USB Dongle 1. Evening, on my personal desktop USB Dongle 2.I saw a page where I could buy dongles, but I was not sure if mine was there to be honest.

First of all, hello. The LED on my mouse scroll wheel started to glow only blue. Can I get help on this?Thanks.