Mice and Surfaces | Razer Insider

Mice and Surfaces

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  • 6,349 Replies

1883 Threads

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GixxxerInsider Mini
asked in Mice and Surfaces

Naga Pro V2 Replacement optical switches

Where can I get optical replacement switches? Razer site is not recognizing my serial number to start a support case.

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G
3 months ago
Menorra
MenorraInsider Mini
asked in Mice and Surfaces

Basilisk v3 Pro is disconnected after 3 min of downtime

Hi!I have Basilisk v3 Pro paired with Mouse Dock Pro. Updated firmware to latest version for both with razer updater. Synapse Beta.My mouse is disconnected after 3 minutes of downtime (measured with a timer) - the tab in Synapse just disappears. No Windows disconnect sound. When I start using the mouse again, it becomes connected but my custom lighting settings are reset to default breathing. To return my settings I have to switch to quick effects and back to advanced effects.In power settings “wireless power saving” = 15 min, in lighting settings “switch off lighting” = 10 min, “when display is turned off” = true. Does anyone know how I can fix this?  Perhaps I missed some settings.

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Menorra
2 months ago
M
MondriaanInsider Mini
asked in Mice and Surfaces

Razer Tartarus Pro and Solidworks do not communicate very good.

Hello, i just started a class SolidWorks, i want to make full use of my Razer Tartarus ( in association with Synapse ofcourse) but both software do not like each other compared to using the scroll function of the mouse.The function in SolidWorks is ScrollUp or ScrollDown to zoom out or in.This is not working very good.Has somebody else the same problem? Thank you,Mondriaan

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M
3 months ago
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sad_potatopieInsider Mini
asked in Mice and Surfaces

Can you pair a basilisk x hyperspeed dongle to a deathadder v2 x hyperspeed mouse?

I broke my dongle on my deathadder v2 x hyperspeed and can’t find a replacement. Found a super cheap basilisk x hyperspeed mouse with dongle and was wondering if i can pair that dongle to my deathadder since their both hyperspeed mice.Thanks

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S
3 months ago
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levyleesInsider Mini
posted in Mice and Surfaces

razer deathadder v3 springy side button noise, and are loose creating rattle

Hi there, i have had my DAV3 for a few weeks and already it has this springy response in the side button closest to the front of the mouse. also, i have noticed the side buttons are loose and because of that makes the mouse rattle. is anyone else having these problems. if so would you know how to fix this?

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L
3 months ago
ThomasCircle
ThomasCircleInsider Mini
asked in Mice and Surfaces

Mouse Dock Pro doesn't change color when loading?

The Mouse Dock Pro and the mouse pulsate when charging, shouldn't the color change?Is that the case with you too?I use a Cobra Pro.The color when charging only increases when the PC is switched off, but since I use the ErP function on my PC, my USB devices are switched off by default.

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ThomasCircle
3 months ago
Azureheadcounty413
Azureheadcounty413Insider Mini
posted in Mice and Surfaces

2 defective viper V2 pro in a row with no solutions.

I was having scroll wheel issue with my first razer viper V2 pro and ask for a solution, then the support team provided RMA opition which I had to pay the Website MSRP price of, thats fine, but when I get the new RMA viper V2 pro, the mouse is competely not function on the wireless dongle. The dongle is not detected and can only be used wired, I ask for help again but the team kept onasking for recipt, order number and bunch of non sense, the support team took five days, replying one email a day to ask more stupid non exsiting question. The product that is defective is an RMA product and did not come with an order number. I am truly disappointed that the Razer can have 2 defective produts in a row, (I already been through all the troubleshooting). I highly doubt razer's quality control and its consumer support efficiency and effectiveness and I am considering whether should I have more purchase any product from razer in the future.

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Azureheadcounty413
2 months ago
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PerimelsoInsider Mini
asked in Mice and Surfaces

PFN_LIST_CORRUPT crashes ever since I got Naga Pro

Ever since I got my Razer Naga Pro, I have been getting PFN_LIST_CORRUPT error that crash my entire system. I have downloaded the latest drivers from here. I also run synapse. I have been running razer and synapse for like 10 years, this is the first time I have had this problem. It is def the mouse too, I have tried for days without it and no crash but as soon as I try to use the Naga Pro I get the PFN_LIST_CORRUPT blue screen crash. 

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P
2 months ago
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thinkretroRegalia802Insider Mini
posted in Mice and Surfaces

Razer Viper 8k scroll up issue

TL;DR Razer has a better(EU) version of this mouse previously available for US. Im going to return this mouse just because of scroll up noise issue. It’s loud as hell but caption this: The first viper 8k i bought in April 2023 has serial number RC-03050100-0000 and made in Thailand marked as UK/CA Europe version - it has no scroll issue at all. The second one i bought days ago from the same razer amazon store has serial number RC30-030501 made in China no region specified and has a scroll up loud as hell. I see there’s a lot of threads regarding this issue and razer support only states that “Not every product is 100% perfect.”. So what im going to do is to return this mouse and get a new one as long as it takes to get a version without this issue at all. I got two the same but completely different versions at the same time and i fill like razer is trying to make the production as cheap as possible. Im not going to fix it myself (guides are at youtube is presented) because i can see the

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T
3 months ago
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IRxVALKONInsider Mini
asked in Mice and Surfaces

I broke my Orochi V2 dongle but can i use my Basilisk x hyperspeed dongle to the orochi v2 mouse

Can we pair the dongle of one mouse to other

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I
3 months ago
dusaneditor
dusaneditorInsider Mini
asked in Mice and Surfaces

Water in razer mouse

So water got in my basilisk v3 mouse and after 5 minutes scroll was glitching, it was not working very well and also i think right click was not working every time i clicked it. I unplugged it from pc, what should i do now, will it work properly when it dries??

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dusaneditor
2 months ago
futureDarkOrchidtech179
futureDarkOrchidtech179Insider Mini
asked in Mice and Surfaces

Razer Viper Ultimate Unresponsive

Hey there :3Viper ultimate is completely unresponsive, there has been an issue over the past two weeks with the mouse briefly loosing connection and today it went dead without warning. The color on the top still blinks but all buttons and mouse movement is gone. I reinstalled all drivers, reinstalled synapse. I attempted to install an update but it no longer tracks as wired. It still charges, but my laptop doesn’t register it as a mouse.  Anything I can do?

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futureDarkOrchidtech179
2 months ago
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Ignatz80Insider Mini
asked in Mice and Surfaces

Hypershift Button Basilisk V3 x hyperspeed

Hello, Until yesterday I was able to use the secondary function "scroll left or right" via the hypershift key. A great function for Excel. Unfortunately, this no longer works. I use the mouse without the Razer software, as I use it on a company computer (no third-party software allowed). Does anyone have any idea what has happened here? Can I reset the mouse to factory settings using a key combination?

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I
3 months ago
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exodusfromtheassInsider Mini
asked in Mice and Surfaces

Connecting a replacement dongle for Orochi V2

Hello. Unfortunately, I broke the dongle for my Orochi V2 due to negligence and have bought a new one (also for Orochi V2), but don’t know how to pair it with the mouse. Is there a way to do it?

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E
3 months ago
K
KallieCelestialInsider Mini
asked in Mice and Surfaces

disable y axis deathadder v2 0DPI

Enjoying the mouse, but I so want to either disable the Y axis or make it 0 DPI.Even 1dpi would be ok I guess. Is this ever possible? Any hacks?, alternative product that Razer or maybe others offer ?

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K
3 months ago
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EXVGRInsider Mini
asked in Mice and Surfaces

Very simple question (pls answer fast)

Does the razer basilisk v3 have plastic on its out of the box mouse feet/skates ive tried to remove these “plastic” but they wont come out so now im wondering is there plastic on them? all my past mouses (Not from razer) has plastic on them.

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E
2 months ago
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Gafik.LuInsider Mini
asked in Mice and Surfaces

Where to buy Razer Deathadder v3 pro Grip Tape in Taiwan?

你好，我剛剛購買了 Razer Deathadder v3 pro，在貼上握把膠帶時我搞砸了。我需要購買一套新的以便重新申請。請問在台灣哪裡可以買到 Razer Deathadder v3 pro 握把膠帶？BR,繪圖。魯 

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G
3 months ago
GTeto
GTetoInsider Mini
asked in Mice and Surfaces

Razer Deathadder V2 Pro Top Shell Broken

Hello , so yesterday my little brother broke his Razer Deathadder V2 Pro Top Shell. What can i do to fix this? Can I buy a top shell from Razer directly? I managed to open and glue the part that he broke. But still if i can buy and replace the top shell the mouse is good as new.  

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GTeto
3 months ago
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NOT2SHABYInsider Mini
asked in Mice and Surfaces

Lancehead Tournament Edition stuck on demo mode

Hello, recently was given an old Lancehead Tournament Edition mouse and it seems to be stuck on demo mode. Synapse does not even recognize the mouse even if it is plugged in. No infrared light either just the chroma lights. How can I reset or take the mouse out of demo mode? Thank you in advance!

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N
3 months ago
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HyperB0R3DInsider Mini
asked in Mice and Surfaces

Scroll wheel problem

I'm using a Razer Deathadder V2 X Hyperspeed and the scroll wheel isn't scrolling. I've tried resetting the software as well as the mouse but it didnt work. My mouse is only about 3 months old so I'm pretty sure it doesn't have anything to do with the mouse itself. How can I fix this?

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H
2 months ago
C
ctawyaInsider Mini
asked in Mice and Surfaces

Frame drops when using a razer mouse when playing a game from the epic games launcher

Hello , I have had a razer mouse for a long time but recently for an unknown reason I have been getting frame drops when moving my mouse in game , whether I am turning 5 degrees or so on my game can go from 400 frames to 10 frames per second. I have a very powerful pc and the polling rate for it should be fine. THIS PROBLEM ONLY HAPPENS WHEN IM PLAYING A GAME FROM THE EPIC GAMES LAUNCHER. I know its only with razer because I tried to run an epic games game with a corsair dark core pro se and a trust office mouse ( both borrowed from a friend ) and this ran completely fine . I have a razer viper mini and a razer viper v2 pro Pubg battlegrounds and I have a problem with both but even more with the viper mini. I love the feel with the razer mice and want to play my favourite games without unplayable frame drop. Thank you, kind regards.

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C
3 months ago
JESTERLXXXRD
JESTERLXXXRDInsider Mini
asked in Mice and Surfaces

The LED does not blink red when the battery is low. Deathadder X V2 HyperSpeed

I recently bought myself a wonderful Deathadder V2 Hyperspeed mouse. The instructions say that when the battery is low, the LED will flash red frequently. But right now my mouse has very little charge, but I don't see any blinking. Please help me with this problem. Maybe someone had it?

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JESTERLXXXRD
3 months ago
R
Richmal-Insider Mini
posted in Mice and Surfaces

Razor Viper Ultimate Battery Life Issue

I've been using my Razor Viper Wireless daily now for a couple of years. Over the last couple of weeks I've noticed the battery life being no where near as good as it used to be.Today, from a full charge (94% as it no longer charges to 100%), the mouse turned off after 4.5 hours of use (RGB off, 1000hz refresh, using wirelessly).I've seen a couple posts on here with the similar issue. Hoping there is a fix for the battery issue, if not it may be time to invest in a different mouse.

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R
3 months ago
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labbuzzSweetBrown532Insider Mini
asked in Mice and Surfaces

I want Razer Naga, 3 interchangeable right-side panels!

So I got my Razer Naga since 2012 (I’m using it now), and it has 3 interchangeable right-side panels.I see only huge new shiny mouses, for big hands. My hand is slim and I use the smallest right-side panel.Why can’t you do another mouse like this? I want to buy a new one!  Please!  

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L
3 months ago
K
KinTheOcelotInsider Mini
asked in Mice and Surfaces

Any Plans of Adding Manual Calibration to the Deathadder v3?

The manual calibration on my v2 is just plainly superior to the smart tracking option. I really hope there’s plans for adding it as right now it feels wonky. Would love to hear whether it’s in the works or not.

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K
2 months ago

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