My Viper Ultimate's Dongle stop working after 3-4 uses, seem like it break inside | Razer Insider
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My Viper Ultimate's Dongle stop working after 3-4 uses, seem like it break inside

  • July 10, 2025
  • 1 reply
  • 12 views
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I purchased a Viper Ultimate but didn’t use it much, like just unbox and leave it there as my mouse collection

 

After like 3 months, I tested it, it worked but right after 3-4 times I unplug and plug in again, very softly, the dongle was stop working, and I dont know why, I spent like 2 month to adjust the software, but it now work.

 

I used flashlight to see inside the dongle then realized that the dongle seems like break inside, I have no idea about the quality why it so easy to break just right after 3-4 times

I wonder is there any free replacement for the mouse or how I can contact with Razer Support more about this one

Best answer by Razer.Ten

Hey ​@rushShamrockGreenhome819,

Can you download the Mouse Pairing Utility and follow the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and check for troubleshooting steps that might address the connection issue.

 

 

*Thread locked to curb conversation to PM.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • Answer
  • July 11, 2025

Hey ​@rushShamrockGreenhome819,

Can you download the Mouse Pairing Utility and follow the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and check for troubleshooting steps that might address the connection issue.

 

 

*Thread locked to curb conversation to PM.

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