Hello! I’ve had my Basilisk Ultimate for 2.5 years, and since last week I’ve been having problems with its dongle. When the mouse is connected through the cable it works just fine, but it doesn’t respond at all when connected with the dongle. I’ve tried update the drivers with the firmware installer, it says an update is required but the install goes to 40% and then goes back to the “an update is required” screen. I’ve also tried uninstalling the drivers and restarting my PC. Also all other steps on https://mysupport.razer.com/app/answers/detail/a_id/5550. Lastly I’ve tried the razer pairing program, it says it cannot pair the dongle with the mouse.
So, I’m thinking my dongle is simply dead. My warranty is expired, but I was wondering if you guys think buying a replacement dongle would work or if the problem is elsewhere?
Thanks in advance!
After playing around with it some more (mostly restarting/updating my laptop) the firmware installer now goes to 100% and then goes back to 40% and repeats this over and over again. Not exactly progress, but it’s something haha