Hi, 

I bought a wired mouse, a Razer Basilisk V3, on May 6, 2024, but it stopped working last night. 
 

It's disheartening to experience such a malfunction within a month of purchasing a product that should last longer, especially considering the warranty period. 

I cannot move the mouse pointer on the monitor screen anymore.  I can click and scroll.  It responds. 

But the mouse’s optic sensor is not working anymore. 

I have updated to latest firmware version.  It is just not working 

May I know how can I fix that?

Best,

Zin