Razer DA V3 Pro | not connecting to pc | Razer Insider
Question

Razer DA V3 Pro | not connecting to pc

  • 29 January 2024
  • 2 replies
  • 51 views

so my death adder V3 was working Fine with & without the dongle (wired & wireless)
so when ever it’s run low on battery i would just disconnect the dongle and connect it to the mice easy peasy, no heck ups, no nothing, all set and ready to game.
how ever this time while i am in the middle of a league of legends game the mice stopped moving, so i thought oh out of battery cool cool, let me hock it to the charger and continue, little that i know it wasn’t connecting, i wasn’t getting the sound from windows when a device connects to it via USB.
oddly the dangle was connecting to the pc and was getting recognized by the pc, but not synapse 3 and the mice wasn’t showing.

i tried to connect it to the other PC’s & laptops with no luck the light indicator on the mice wasn’t working but the laser sensor was working when ever i connect it to any source of power.
i tried installing and running the following:
Applicable Products:

Mouse Firmware updater v2.00.03_r1, Dongle Firmware updater v1.03.00

the dongle got updated but the mice was refusing to connect

and my synapse 3 version is the latest's which is at: 20240111

is there is something i am missing?
is there is a fix?
or is the mice straight up dead?


2 Replies

Userlevel 7
Badge +1

Looks like dead mouse if it’s not detected on other PCs.

I’d just RMA it if you still have valid warranty.

Looks like dead mouse if it’s not detected on other PCs.

I’d just RMA it if you still have valid warranty.

how to do that? cus it hasn’t been a year since i got it…. i think, maybe a bit more than a year 

Reply