Razer Synapse 3 Installer error Fatal Newtonsoft | Razer Insider
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Razer Synapse 3 Installer error Fatal Newtonsoft

  • March 25, 2024
  • 1 reply
  • 57 views

epicx

I cannot install or launch Synapse 3, installation has a specific error log, and post install application immediately closes. I have:

  1.  Run DISM.exe and validated my Windows install is fine
  1. Followed the official guide to re-install Synapse 3
  2. The log has the below entry
    C:\ProgramData\Razer\Installer\Logs\RazerInstaller.log 

    Line227:
    2024-03-25 16:11:42,993 [1] FATAL RazerInstaller [(null)] - Unhandled Exception
    System.BadImageFormatException: Could not load file or assembly 'Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The module was expected to contain an assembly manifest.
    File name: 'Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed'

Anyone else have this error in their installer log?

I would even accept a third party work around at this point to change my mouse polling rate.

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1 Reply

dataOrchiddaily354

i have the same issue, someone have solution? 


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