Greetings!
I’m encountering two significant issues - I’m utilizing an outdated keyboard to compose this comment.
1 - After installing the latest firmware update, using the “HuntsmanElite_0226_FirmwareUpdater_v1.22.00_r1.exe” file from your website, my keyboard started to repeatedly spamming keys after that. To try temporarily stop this, I had to simultaneously press a minimum of 4 arbitrary keys, but his solution was, again, temporary as the issue tends to recur frequently!
2 - Following a suggestion, from your video on YouTube, I attempted to RESET my keyboard using the ESC + CAPS LOCK + SPACE BAR keys. The keyboard underwent a color change, displaying rainbow colors, and a white led “1”, beneath the END button lit up. At this moment, my keyboard became unresponsive! I tried to exit this DEMO mode, employing the same method with the keys: ESC + CAPS LOCK + SPACE BAR… but it is still unsuccessful!!
So, now, my keyboard is locked in demo mode for ever and there is no way for me to use it anymore, so I'm stuck! PLEASE help me to find a solution because I need it for my job!
Your technical support is greatly needed!!
P.S.: What’s the rationale behind creating a DEMO mode when anyone can literally enable/disable it just by reading comments on your website?! It’s utterly nonsensical! But now, due to some inexplicable reasons, I’m unable to unlock my keyboard due to this “DEMO mode” - I implore you to rectify these two issues in your forthcoming update, and of course, I need you support now.
Thank you!