I lost my old 2-step authentication and backup codes

Hi PloucTheDragon,

I understand that you wanted to change the email address associated with your RazerID. It is best to escalate this concern to our Support Team and I can create a new ticket for you. But before we proceed, please PM me with the following information below so I can relay it to our support team before they move through with our process for account migration requests.

First, I need to confirm if you have any of the following migratable data on your old Razer ID:

• Your Razer ID, Profiles, and Razer Synapse Cloud settings
• License code for 7.1 Surround Sound or Surround Pro
• Your Cortex settings, gameplay, and Wish List
• Your Newsletter subscriptions
• RazerStore address book
• Razer Game Store Profile
• Razer Gold/Silver Wallet Balance

Also, fill in the following:

• Razer ID:
• Old email address:
• New email address:
• Date of Birth:
• Full Name:
• Phone number:
• Country:

*Thread locked to curb conversation to PM.