After updating Synapse (whatever the recent update was), my Blackwidow V4 Pro’s chroma stopped working. Synapse detects the keyboard, and allows all the normal stuff (macros, etc) I can change the brightness slider, and that works, but the keyboard is stuck in “cyan” color for all keys. Changing Quick Effects does nothing, changing the keyboard effects in Chroma Studio show the effect applied in the display, but the keyboard doesn’t change at all. Any idea what could be going on? I’ve unplugged, reboot, reinstall Synapse… all the same results.
same problem here. I had posted the troubleshooting stuff I did over in the Keyboard forums. So frustrating.
This is one of the few reasons I returned my Blackwidow V4 Pro (Yellow Switches). There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.
I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:
1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.
2. Run some kind of file cleaner and/or registry editor to remove debris (this is soo 1999).
3. Remove your keyboard and/or mouse drivers from the Windows Device Manager.
4. Since the keyboard/mouse has now been removed/disabled from Windows, you’ll have to manually press the power button on your computer to physically shut it down.
5. Disconnect your associated device cables from your PC’s USB ports.
6. Power your PC back on. Let it fully boot up into the Windows desktop environment, and make sure that all of your essential background startup programs have also loaded up.
7. Plug your mouse/keyboard back into your USB port(s).
8. They should be detected by now.
9. When the Razer Septic install prompt pops up, tell it to GO F*** ITSELF! Close Out / Cancel Out of it! Do not let it install… JUST YET!
10. Test your keyboard/mouse out with the initial/basic drivers first, just to rule out any physical connection issues or unforeseen consequences (in other words, get out your crystal ball).
11. If you so dare, then install the Razer Septic Software.
12. Rinse & Repeat (every time this happens… *Sighs*)
^ The above steps seemed to have returned the keyboard back to its default parameters, so I could get the features functioning again.
13. Optional Step, if you qualify to do so: Return it back to the retailer (I returned mine back to Amazon). If the return time frame has closed, then try to get an RMA. Razer Tech Support needs to know that their devices are fuq’d up! I chatted with an online agent, and I was instructed to return my devices back to the retailer… if that tells you anything (anything, but a solution).
At the price point of these devices, these problems SHOULD NOT OCCUR! I’m not wasting my time & money being an unpaid beta tester for half-@$$ limp-d*** developed products.
Verified, the problem was the Windows Insider Preview build. The solution unfortunately is to get rid of that build and go back to stock Windows 11. Very unfortunately, in my case this required reinstalling Windows 11 entirely. It wouldn’t even allow me to keep apps and settings. It said, “You can’t choose those options when going back to an older version of Windows”.
Keyboard works now though.
1 person likes this
Go into windows settings personalization and turn of dynamic lighting.
ArchV wrote:
Verified, the problem was the Windows Insider Preview build. The solution unfortunately is to get rid of that build and go back to stock Windows 11. Very unfortunately, in my case this required reinstalling Windows 11 entirely. It wouldn’t even allow me to keep apps and settings. It said, “You can’t choose those options when going back to an older version of Windows”.
Keyboard works now though.
I briefly ran W11 Canary, and I noticed the nVidia drivers were unstable. I’m now back to using the latest build of W11 Pro. I’d rather be safe than sorry. However I’m still experiencing similar issues but with a different keyboard.
Please let us know if you encounter any other issues. I’m still trying to resolve mine.
Deadpool5786 wrote:
Go into windows settings personalization and turn of dynamic lighting.
It worked! I had no idea this setting existed! Thank you so much!
Turned off dynamic lighting, fixed my issue. I too am running Windows Insider 11 Preview.
Wow, microsoft dropped the ball here. I have been trying everything to get my chroma profiles working. Thank you!!
Deadpool5786 wrote:
Go into windows settings personalization and turn of dynamic lighting.
Deadpool5786 wrote:
Go into windows settings personalization and turn of dynamic lighting.
you rock
Deadpool5786 wrote:
Go into windows settings personalization and turn of dynamic lighting.
This worked for me!
Same with me with the Black Widow v4 Pro and Chroma. Razer’s crack tech support was no help at all. Started working when I received the keyboard but soon after chroma stopped working. If anyone finds out what the cause is please post it.
Deadpool5786 wrote:
Go into windows settings personalization and turn of dynamic lighting.
You are awesome. Thank you for saving my sanity! And the fix!
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