Razer Nari Ulrimate Dongle Overheating? | Razer Insider
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Question

Razer Nari Ulrimate Dongle Overheating?

  • September 4, 2023
  • 1 reply
  • 87 views

Hello to whomever may read this,

So I got a replacement Nari last March and had no problems soo far, until yesterday. Yesterday I was gaming and all of sudden my headphones lost connection to the pc, tuned off and on the headphones thinking that was problem and it didn’t work. After reinstalling drivers, doing a fresh install of synapse seemed to not fix the problem. Last thing I tired was taking out the dongle and it felt SUPER hot for some reason. I put it in another usb port and it worked for 10-15 mins and after that it happened again, disconnect and kept on connecting like every second rapidly. I took it out from the port and it was hot again to the touch. I did unplug the usbs that are connected close where the dongle to check if my pc was overheating the other usbs and it looks like it wasnt. Does anyone know a fix to this?

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1 Reply

Razer.Aero
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  • Razer Support
  • 3222 replies
  • September 4, 2023

Hello Spooky_Taco,

Let me help you with your concern. Were there any changes made to your system/device prior to the issue? Were there any incidents that happened to your device before the issue? Also, could send me a screenshot from the Device Manager so I can check if there a USB and headset detected. You can upload the clip to Google Drive and PM me the shareable link. I hope to hear from you soon.


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