I have a problem with my laptop. Over the last 2 weeks, I have been observing a situation that after some time, 2-3 hours of active use, the laptop begins to produce microfreeze every 2-3 seconds. And sometimes, in addition to this, it also removes the ability to use 240 Hz and leaves only 60. Previously, only rebooting the laptop saved me. But I got tired of it and I did a system restore, and at first everything was ok, but after 2 days, the problem appeared again, but only after a reboot, now I can’t set 240 Hz at all, it only provides 60.The drivers are all updated.Windows 11 is also updated.
Question
Problem with Hz and friezes
- Razer Support
- 2388 replies
55958885 wrote:
I have a problem with my laptop. Over the last 2 weeks, I have been observing a situation that after some time, 2-3 hours of active use, the laptop begins to produce microfreeze every 2-3 seconds. And sometimes, in addition to this, it also removes the ability to use 240 Hz and leaves only 60. Previously, only rebooting the laptop saved me. But I got tired of it and I did a system restore, and at first everything was ok, but after 2 days, the problem appeared again, but only after a reboot, now I can’t set 240 Hz at all, it only provides 60.The drivers are all updated.Windows 11 is also updated.
Hi
You can try following the steps here for further isolation. If that didn’t help, PM me the serial number so I can verify its model and check my resources for other steps to help you address the low FPS problem of your laptop. Thanks!
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