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Question

Loosing devices in Synapse

  • November 15, 2023
  • 1 reply
  • 27 views
D

Hi,

Every few days I loose devices (they disappear)  in Synapse and I have to reinstall synapse after they re-appear it.

I have Huntsman Elite keyboard an Deathadder v3 - they both disappear. Any ideas why?

Win 11 x64 (updated 23H2)…..

 

Thanks

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    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3277 replies
    • November 15, 2023

    Hello denied1977,

    I’m here to help. When did the issue start occurring? Were there any changes made to your system or device before the issue? Aside from reinstalling the Razer Synapse, what troubleshooting steps have you taken to fix the problem? Please PM me your Razer device serial number so I can verify its model and provide other workarounds to resolve it. All the best!

    ​​​*Thread locked to curb the conversation to PMs.

     

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