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Please note that this module will be discontinued by the end of August. 2021.
To ensure that you can still synchronize your Razer Chroma-enabled devices, please first uninstall the current Nanoleaf module and turn on Chroma Connect for Nanoleaf in Synapse, then install the Nanoleaf Desktop app here: https:/go.nanoleaf.me/razer
Could you at least just let the actual module online? No need for support any more, but it was working just fine.
i don't like the new way of doing this you cant select each individual pannel now just the whole thing that's not why I bought these it's totally ruined my experience now bad decision!
I second that!
The installer you gave me is just a launcher, they will redownload the latest version the moment we run it. Unless there is some sort of offline installer, there is no way we can redownload the previous builds manually
Well, I contacted Razer support to see if they could point me to an alternate download link or something and then this happened... I'm gonna change the reps name to Barf just for fun.
BARF: Thank you for contacting Razer Support. My name is Barf. How may I assist you today?
ME: Hello Barf! Hope you are having a good day. I'm curious if there is an older version of Synapse 3.0 I could download that still has the Nanoleaf integration?
BARF: Nice meeting you, Phillip. Thank you for raising your concern with us.
ME: Quite a few of us on the forum do not like the fact that Nanoleaf was removed from Synapse 3.0.
BARF: I understand that you wanted to use Nanoleaf integration with our previous Synapse version 2. Unfortunately, the partnership was only available for Synapse 3 since the previous Synapse version is only for our legacy devices. Before we proceed, may I know if you have an existing case number, or is this your first time reaching us?
ME: This is the first time. And no, I was using Synapse 3.0 but the Nanoleaf Module was retired back in Sept and is no longer integrated into it. The new way of having to use the Nanoleaf desktop app doesn't offer any customization at all. It more or less sucks. lol
BARF: Alright. Please take note of your case reference number 000000000. Going back to your concern, we are sorry to hear this. No worries, I'm sure Razer is working for an alternative. If you wish to be notified with Razer updates, you may subscribe to our Razer Newsletter https://www.razer.com/newsletter
BARF: Will there be anything else for now?
ME: From everything I've read on the Razer site, the Nanoleaf site, and the forum, the theory behind the reasoning is a good one, but in practice, I don't think enough people are voicing their disappointment with losing the customization capabilities we had. I had hoped LIFX would come out with a better app as well.
BARF: I understand. No worries, this should reach our higher team.
BARF: I'll make sure of that.
ME: Awesome. It's hard to explain what we lost and the pain in the butt of the four dots unless you know what I'm talking about. LOL
BARF: Thank you so much for reaching. Be healthy, Phillip! It is my pleasure to assist such an amazing customer like you. Goodbye for now!
ME: Well, until a fix or final outcome, is there an older build of synapse available somewhere that still has the integration?
BARF: I'm afraid the partnership was only for Synapse 3.
ME: Yes, and I'm talking about Synapse 3. But there was an update back in Sept, so looking for an older install build that predates the update.
BARF: I'm sorry but as much as I'd like to provide one, this is the only website we can download Synapse 3 https://www.razer.com/synapse-3 and even getting a package installer for the previous version of Synapse 3, I doubt it will run since it is an online software and will be needing updates every now and then.
BARF: Do you have further concerns?
ME: Yes, that is the problem we have been having. ok, well thank you for your time BARF and the info.
BARF: It's the least I can do. Bye for now!
I couldn't help but think that Barf is a moron. Perhaps reading answers from a database and he just wanted me to go away. All in all, absolutely no help whatsoever.
Perhaps try https://github.com/ChromaControl/ChromaControl? or somewhere else on there you might find an older version?
I had to first copy all the existing Razer folders from Program Files (x86), program files, program data, appdata/local from my other pc that has nanoleaf module installed and then store the files/folders in a pendrive. Also 4 registry file has to be exported as well, 2 from hk current user and 2 from hk local machine. This copy I took is the latest version of synapse 3 with nanoleaf module built in directly inside.
The newer pc that has synapse 3 without nanoleaf module built in was then put into safe mode so I can delete all the existing razer folders and registry before pasting everything back in. I did not perform a uninstall but rather, i manually delete all the Razer related folder/files and replaced them with the ones in my pendrive. Once everything is pasted back to way my old pc was, i restarted my pc and synapse will load back the old settings with nanoleaf module still intact. A lot of trial and error was made until i managed to get back the settings I wanted.
It may seem troublesome to do all this just to get back the old module but it shows how desperate i was to get back the old module than to use the newer but inferior nanoleaf app that I very much hate.
Should I buy another brand ???
This makes the most sense, i just want some cool lights, been doin research on which ones to get so it looks like it wont be nanoleaf lol
I am shocked by what I have read. I wanted to buy myself Nanoleaf panels and LIFX LED strips. And now I don't even know what to do. Does that make sense?
I've seen there have been several updates. How are you doing now? Does Synapse 3 work as it should? Is it possible to customize the color of each zone?
You may refer to https://nanoleaf.me/en-US/integration-hub/razer-chroma/ sync brilliant color effects across all of your Nanoleaf and Razer devices.
Think you can upload that file to like a dropbox or something? I am desperate to get the old version back.
This is really a massive screw up by Razer. Each panel was addressable individually before. Now it's all just one massive light. How do they think this is acceptable? I am kicking myself for uninstalling the old version not knowing I would never be able to get it back...
Do PM me and i will send the files to you via filesharing site, im not sure the legality of sharing such workaround in Razer's public forum.
As of now, the classic triangle design still works fine with their retired nanoleaf module via synapse 3 but i'm not sure if other nanoleaf iteration will work or not
In regards to the Razer integration, the new update that is compatible with our app is being developed. We will surely let you know via our website or on social media once this is released.
Customer Experience Specialist
No explanation as to why the integration was removed, but at least it's a little bit of hope that we have a solution coming. Not sure how they will alter the app to work with the Chroma Studio, but for now, I guess it's a wait-and-see game. Perhaps submitting requests to Nanoleaf from anyone else in this thread might let them know we really want it and wanted it before the old integration was terminated. Maybe that will speed things up? Then hopefully my 33 panels will be independently free again instead of one giant light bulb. lol
Hope this email finds you well.
I have checked my own Nanoleaf Desktop app, as well as the Razer Synapes app, and found out that I'm having the same issue on my end (I've attached a screenshot of my Synapse Studio tab), and shows the same 4 dots. I've also had this communicated with our cloud team and was advised that it's a known issue with the integrations with Razer and they're now in communication with Razer in fixing the problem.
If we can assist you with anything else, just let us know.
iv asked them to keep in touch so fingers crossed!!
Thats sad, it worked perfectly fine before.