Chroma Connect since latest update | Razer Insider
Skip to main content
Question

Chroma Connect since latest update

  • July 9, 2026
  • 1 reply
  • 6 views
IVORYDarkSiennahead339

The latest update to Chroma RGB has caused my Chroma Connect to disconnect and lose my MSI motherboard everytime my computer goes to sleep and wakes up.  I end up having to restart the computer to get Chroma Connect to see my MSI motherboard and MSI Mystic Light Again.  I have verified that the MSI software is set to Razer and it is every time.  

    1 Reply

    Razer.Zionzedd

    Hi IVORYDarkSiennahead339,

     

    To prevent your MSI motherboard from dropping out of Razer Chroma Connect after waking your computer from sleep, you should temporarily toggle the Chroma Apps setting off and on within Razer Synapse. If the issue persists, a clean reinstall of your RGB software is the most effective solution. If you need further assistance, PM me both versions of your Razer Synapse 4  and Chroma Connect, Please include your Razer device/s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

     

     

    *Thread locked to PM.

    CookiesAccessibility statement