Hello,
I have a problem with Chroma Connect - the tab does not ever show anything.
I would very much appreciate any ideas how to resolve it, if anyone encountered it and solved successfully.
While Chroma App is installed, I also get (sometimes) an error:
This error always happens multiple times during re-installation of Chroma Connect module, which can be triggered by uninstalling it with:
C:\Program Files (x86)\Razer\ChromaBroadcast\Razer_Chroma_Connect_SDK_Uninstaller.exe
and opening Chroma App’s dashboard.
The module installs successfully, but does not work, just like before.
Logs do not show anything interesting. In log:
C:\Users\<>\AppData\Local\Razer\RazerAppEngine\User Data\Logs\chroma-connect.log
all I could find was:
◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈match◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈
[2025/07/16 00:31:29.855] info:
◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈build◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈
url: https://apps.razer.com/synapse/chroma-connect/
version: 1.0.0
buildVersion: 2506231013
git: master#4f353a1ffba271d2296a1b090b45e4be01904670 -- build time: 6/23/2025, 12:17:03 PM
dependencies:
- commonrepository: staging,ANN-13153#466a2af27b32485f7098b2825690d53ebd44fdbd
- jstestrzdevice: dev#5442b305f3cdc02a857597c456dc5acb41d04e89
- loginrepository: staging#f223c7137f62ccd04e8096a9b7849047eb37079e
- razer-cli-tools: staging#41241242b124b04c33fb6000edbc06037026515b
- razer-config: master#d0766864e758448026262d0bb35e2770c471aead
◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈build◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈
[2025/07/16 00:31:29.937] info: [cursor-changed] pid: 14228
[2025/07/16 00:31:30.117] info: [did-change-theme-color] pid: 14228
[2025/07/16 00:31:33.947] info: [cursor-changed] pid: 14228
[2025/07/16 00:33:35.123] info: [[hibernate]]
[2025/07/16 00:33:35.130] info: [destroyed]
[2025/07/16 00:33:35.130] info: [onWebClose]
[2025/07/16 00:35:11.544] info: [did-start-navigation] pid: 0
[2025/07/16 00:35:11.631] info: ▬▬▬▬▬▬▬▬▬▬[ pid: 9828 url: https://apps.razer.com/synapse/chroma-connect/ ]▬▬▬▬▬▬▬▬▬▬
[2025/07/16 00:35:11.631] info: [did-frame-navigate] pid: 9828
[2025/07/16 00:35:11.631] info: [did-navigate] pid: 9828
[2025/07/16 00:35:11.631] info: [update-target-url] pid: 9828
[2025/07/16 00:35:11.690] info: [did-start-navigation] pid: 9828
[2025/07/16 00:35:11.691] info: [did-navigate-in-page] pid: 9828
[2025/07/16 00:35:11.696] info: [did-frame-finish-load] pid: 9828
[2025/07/16 00:35:11.697] info: [page-favicon-updated] pid: 9828
When I tried to open https://apps.razer.com/synapse/chroma-connect/ with my browser, it just displays:
I have tried reinstalling Chroma, Synapse and all of Razer SW, nothing helped.
Funny thing, when I try to report it with the Feedback module in the Chroma App, it fails to send the report, always!